Available Homes Officer

3 weeks ago


Haywards Heath, United Kingdom LTHT Staff Bank Full time

Hours: 36 per week

This position can be based in West Malling or Haywards Heath but there will be flexibility to work between the office and home in line with business needs.

As a member of our team, you’ll provide an excellent service, responsible for managing Clarion’s homes from the point they become empty until they are successfully and quickly let.

You’ll need to be able to work collaboratively with and develop effective working relationships with Key Stakeholders, Contractors and Colleagues. You’ll also need to liaise with our Neighbourhood, Repairs, Asset Management and Development Teams to ensurethat properties are ready to let quickly, to minimise any loss of rental income.

You’ll need to be organised with the ability to work in a busy, performance focused working environment. As you’ll be working independently you’ll need to demonstrate you have the skills to be proactive, use your own initiative, and manage your workloadwith mínimal supervision. You’ll personally lead on allocations within your region, and you’ll manage the end of tenancy process with a focus on retaining current tenants who have maintained their tenancy.

Your other responsibilities will include:
Manage shortlisting, arrange viewings and prepare the tenancy agreement, before finally inputting the tenancy post sign up in a timely manner.

Working closely with Local Authorities to ensure that we offer our available homes to those most in need

Identifying hard-to-let properties and contributing solutions

Providing housing options advice to customers reaching the end of their existing fixed term tenancy

You’ll have an excellent understanding of Choice Based Lettings systems, allocations, and the use of local lettings plans. You’ll also have a working knowledge of housing legislation, regulation and best practice.

Solution-focused with a willingness to constructively challenge and contribute ideas for improvement, you’ll have already have experience of delivering against challenging performance targets.

We’re seeking confident, positive, resilient and adaptable people with excellent communication skills; if this sounds like you we look forward to hearing from you.


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