Digital Support Officer

2 weeks ago


London, United Kingdom University College London Full time

**Ref Number**

B01-03159

**Professional Expertise**

IT and Digital

**Department**

Vice-President (Operations) (B01)

**Location**

London

**Working Pattern**

Full time

**Salary**

£39,508 - £47,355

**Contract Type**

Permanent

**Working Type**

Hybrid (20% - 80% on site)

**Available For Secondment**

No

**Closing Date**

14-Apr-2023

**About us**:
Information Services Division (ISD) is the primary provider of IT services to UCL. We support and enhance learning, teaching, research and administrative processes by providing information
- and technology-related services to over 50,000 staff and students of UCL and associated institutions. Our ambition is to be the leading IT services group in the HE sector and we are growing our team’s capability in experience/UX, agile development, security, cloud, service management and partnering. We are modernising our technology foundations, digitising the processes of the university to transform experience for students and staff, and partnering across the university to drive differentiation in UCL education and research.

Within ISD, the Digital Experience team provides the following services to UCL:

- Development, support and maintenance of the Drupal web content management system, including editor support and training
- Management of the UCL online brand and Indigo design framework
- Oversight of the Content Operations Framework, which governs content management and user experience
- Content lifecycle support, including information architecture development, user research and testing, Search Engine Optimisation (SEO) advice and support, and website analytics advice and support.

**About the role**:
This is an exciting time to join the Digital Experience team. Our remit is expanding to include digital experience in the widest sense and the Digital Support Officers support colleagues across UCL to use the platforms which underpin digital experience, as well as provide expertise and consultancy in user experience, digital accessibility, information architecture and content design. The team and wider digital community are already embarked on a far-reaching content management transformation programme and you will be involved in the following:

- Responding to digital support queries
- Ensuring the smooth operation of our digital services and content operations framework, particularly as we move to an upgraded CMS and roll out new designs across the digital estate
- Supporting our user communities in best use of our digital platforms
- Defining and disseminating best practice
- Contributing to digital content initiatives
- Facilitating user insight activity

This is an Internal recruitment advert, available to eligible UCL workers only. Eligible UCL workers will have until 14-04-2023 to be considered for this role.

Interviews are likely to be held on Monday 24 or Tuesday 25 April.

Job Ref: B01-03159

Closing Date: 14-04-2023 - 23:59 (UK time)

**About you**:
As a Web Content Management professional, you've worked with relevant technologies such as Drupal and enjoy customer service with a commitment to continuous service improvement. You're passionate about supporting colleagues with differing levels of digital expertise to embed user-centric practices in their work and are familiar with the principles of content design, digital accessibility and user experience. Additionally, any knowledge of Agile development methodologies would be advantageous.

**What we offer**:
As well as the exciting opportunities this role presents, we also offer some great benefits some of which are below:

- 41 Days holiday (27 days annual leave 8 bank holiday and 6 closure days)
- Additional 5 days’ annual leave purchase scheme
- Defined benefit career average revalued earnings pension scheme (CARE)
- Cycle to work scheme and season ticket loan
- Immigration loan
- Relocation scheme for certain posts
- On-Site nursery
- On-site gym
- Enhanced maternity, paternity and adoption pay
- Employee assistance programme: Staff Support Service
- Discounted medical insurance

**Our commitment to Equality, Diversity and Inclusion**:
As London’s Global University, we know diversity fosters creativity and innovation, and we want our community to represent the diversity of the world’s talent. We are committed to equality of opportunity, to being fair and inclusive, and to being a place where we all belong.

These include people from Black, Asian and ethnic minority backgrounds; disabled people; LGBTQI+ people; and for our Grade 9 and 10 roles, women.



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