Digital Officer

3 weeks ago


London, United Kingdom The Film and TV Charity Full time

Job description

We’re looking for a Digital Officer to join our team at the Film and TV Charity. You’ll play a key role in the development and maintenance of our digital services and platforms for people working in the film, TV and cinema industry. You’ll support the team with everything from basic website maintenance to user testing and research. You’ll have a good working knowledge of the digital landscape, with a strong understanding of UX principles and best practice. If you have previous experience in a hands-on digital role and want to make a difference to the wellbeing of workers in the film, TV and cinema industry, we’d love to hear from you.

**Role Overview**

The charity is currently undergoing a period of digital transformation. As part of this work, we have identified a need to take a digital-first approach to our service delivery. As the Digital Officer, you will support the Digital Delivery Manager to maintain and develop digital-first processes, services, and tools for our beneficiaries working in the film and TV industry. You will also support the Digital Marketing Manager on the day-to-day maintenance of our digital platforms, such as the Film and TV Charity website.

**Key Responsibilities**
- Work with the Support Services team to build, develop and manage basic digital requirements including registration processes for clients and online feedback mechanisms.
- Support with the development and maintenance of the self-serve digital services on our current platform, such as our financial tools and bullying resources.
- Contribute to the internal product development process, including taking part in creative ideation sessions and workshops.
- Work with the Digital Delivery Manager to deliver user testing and research with industry workers.
- Support with the upcoming redevelopment of the Film and TV Charity website.
- Collate monthly digital data across various sources and work with the Digital Delivery Manager and Digital Marketing Manager to analyse and identify insights.
- Provide regular updates and reports for the Support Services team on the digital performance of each service.
- Manage the day-to-day maintenance of the Film and TV Charity website including managing 404s, basic on-page SEO, updating alt text and checking tags for any errors.
- Support with website updates, plug-in installations, and deactivations.
- Carry out user acceptance testing on digital products and platforms, from bug fixes to new features.
- Support the Digital Product Manager for the Whole Picture Toolkit on general maintenance for the toolkit website.
- Act as a champion of our digital first approach inside and outside the organisation

**General**
- To undertake any other work as could be expected of a Digital Officer
- To operate in a way that ensures you are recognised as a role model for the charity’s core values and behaviours.

**Skills and Capabilities Required**
- Previous experience in a digital role
- Working knowledge of digital landscape
- Hands-on experience updating websites using a CMS such as WordPress
- Knowledge of SEO
- Strong understanding of UX principles and best practice
- Comfortable collating data and measuring impact using platforms such as Google Analytics and Hotjar
- Able to use data to produce basic reports
- Experience testing website developments such as bug fixes
- Experience of copy-writing and proof-reading
- Experience working with digital agencies
- Creative and technical
- A tenacious individual with a “can do” attitude
- Team player who enjoys collaborating with others
- Comfortable working in a matrix organisation
- Flexible in your working approach
- Understanding of how the film and/or television industry works

**Diversity Statement**

If you need us to make any adjustments to our recruitment process, we will be happy to support you.



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