Customer Service Team Lead
2 weeks ago
We are a family-run business producing jewellery for over 40 years with an extensive company portfolio, our specialty being wedding and engagement rings. We have built a reputation for reliability, craftsmanship, and innovation of which we are proud and continuously strive to be the leaders in innovation and design.
**Responsibilities**:
- Supervise and lead a team of Customer Service Representatives, providing guidance, support, and training as needed.
- Generate quotations based on customer requests, ensuring accuracy and adherence to pricing guidelines.
- Oversee the end-to-end order processing cycle, from order receipt to delivery, ensuring timely and accurate fulfilment.
- Provide administrative support to Sales Managers, assisting with tasks such as reporting, data analysis, and customer follow-ups.
- Coordinate with various departments, such as Product, Workshop and Dispatch, to obtain necessary information.
- Foster a positive team environment, promoting a "can-do" attitude, teamwork, and continuous improvement.
**Requirements**:
- Proficiency in Microsoft Office suite (Word, Excel, Outlook, PowerPoint) for data management and reporting purposes.
- Exceptional attention to detail, ensuring accuracy in order processing, documentation, and customer communication.
- Strong customer service skills, with the ability to handle customer inquiries and complaints in a professional and empathetic manner, displaying excellent verbal and written communication skills, with the ability to communicate effectively with customers.
- Excellent leadership abilities, with the capacity to inspire and motivate a team to achieve high performance.
- Ability to work under pressure and meet tight deadlines, prioritising tasks effectively to ensure efficient workflow.
- Organisational skills and a proactive mindset, with a focus on delivering a true-to-brand experience for our customers.
- Previous industry experience in customer service, preferably in a similar role, is highly desired.
This is an office-based role and you must be able to commute daily to E8. Our office hours are 8 am - 5 pm.
We offer a competitive compensation and provide opportunities for professional growth and development.
**Salary**: £37,000.00-£45,000.00 per year
Schedule:
- Monday to Friday
Ability to commute/relocate:
- London, E8 2DG: reliably commute or plan to relocate before starting work (required)
**Experience**:
- Jewellery: 5 years (preferred)
- Customer Service Management: 5 years (preferred)
Work Location: In person
Reference ID: AlliedCST
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