Aerospace International Logistics Specialist

4 days ago


Heathrow, United Kingdom Freightserve Full time

Freightserve recruitment are looking for Aerospace Logistics Specialists for a major Freight Forwarding company. The role will be working in their Aviation department. The company is based in the Heathrow area.

Job Description:

- Maintains and enhances customer services by ensuring procedures are followed and systems used correctly.
- To take job orders from clients, that include routing, classifying of service type, establishing a deadline.
- To assist in providing clients with continuous notification and follow-up (which includes flight and customs delays, proof of deliveries, charges, resolutions, etc).
- Familiarize yourself with all special services we can offer and ensure customers are given all options available.
- Ensuring communication with service partners is kept up to date.
- Sending pre-alerts to overseas offices, service partners and customers.
- Provide quotes to customers.
- Follow any new systems procedures within the department
- Help develop and maintain relationships with clients.
- Demonstrate a "can do" attitude and show that you are prepared to go the extra mile for the customer
- Monitor all shipments as required.
- Ensure compliance with company policies and procedures.
- Check MAWB’s for high costs and quote customer.

**Essential Skills and Abilities Required:

- **
- Industry related experience
- Knowledge of international and domestic airline routings, geography and time zones
- Understanding of the Aviation industry
- Demonstrate efficient risk assessment, problem analysis and problem resolution capabilities
- Understand the concept of customer care, and how to identify the root cause of problems and communicate issues with tack and diplomacy
- Customer service experience necessary
- Ability to organize and manage multiple priorities
- Strong interpersonal and communication skills
- Ability to identify and solve problems
- Good written and verbal communications skills
- Proficient in Microsoft Office suite (Excel, PowerPoint & Word)

**Roles are based on a Monday - Friday 9am - 6pm or 10am - 7pm basis**

**They also have roles based on a 4 nights on nights off 7pm - 7am basis**

As an agency we are fast becoming the number one Freight specialist in the UK. We have a fast growing reputation with most Freight related companies. Freightserve has been established since 1992 working within the Freight Forwarding and Shipping industry.



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