Customer Specialist
2 months ago
This role can be based in Christchurch, Exeter, Newbury or Bristol
£17.61 Per Hour
We are looking for applicants with experience of delivering housing management services e.g. safeguarding, anti-social behaviour and tenancy breaches.
This is a customer focused role with the primary aim of taking ownership of complex Tier 2 housing related queries. You will ensure you deliver a professional, excellent customer experience by actioning and closing complex queries at the point of contact. Where this is not possible you will take an end-to-end case management approach to owning and investigating the query by interrogating systems and collaborating with relevant stakeholders to reach the right outcome and effective resolution.
You will actively engage with the customer to understand their issue to be able to resolve it in a timely and appropriate way. You will ensure that the customer is kept fully informed of actions agreed as they are carried out in a timely way to set standards.
**Key Accountabilities**:
Resolve a range of existing complex housing queries across all channels (for example but not inclusive, all tenancy related issues including breaches such as condition like hoarding, succession, joint to sole, fraud, abandonment, decant, nuisance, ASB and DA, safeguarding etc.
to a lesser degree Income and Lettings issues) in an effective, customer focused way.
Keep customers updated of progress by explaining the actions and resolutions you can take,making it clear and ensuring the customer understands and agrees with the proposed course of action.
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