Customer Complaints Specialist

1 month ago


Bristol, United Kingdom DAS Full time

About The Role

We have an excellent new opportunity for a Customer Complaints Specialist to help support the delivery of a responsive complaint handling service to customers and business partners.

This is a great opportunity to gain an understanding of all complaints handling activity conducted across the business, as well as noting and reporting findings and corrective actions through the appropriate channels. The successful candidate can expect to manage a caseload of complaints from our customers, business partners and solicitors, ensuring that they are managed through a compliant complaint handling solution and framework.

It is important to us that customer interaction is respectful and delivered on an individual basis and that the successful applicant is able to inspire trust in relationships within the business, external partners and solicitors to facilitate the resolution of complaints. As such, you’ll need to be able to demonstrate good communication skills and have the confidence to contribute to the company’s engagement with the Ombudsman Service and other relevant complaint dispute resolution services.

About You

We are keen to hear from candidates with previous complaints handling experience and can demonstrate excellent customer care skills. Effective communication skills are key for this role, and the ideal candidate will have the ability to communicate articulately in both written and verbal form.

In addition, the ideal candidate will be able to demonstrate:

An understanding and ability to interpret and apply the FCA complaint handling rules; Dedication to providing a great customer experience by being a role model for the DAS Service Excellence framework and demonstrating this in your response to managing complaints; and The ability to be resilient, and balance quality of output with pace by managing time efficiently.

As a team we are passionate and enthusiastic about what we do. Our people are encouraged to think independently and to take ownership of their work. You will be agile in the way that you work and adaptable to change. In return for your commitment, we will offer you generous remuneration and an attractive benefits package which will include:

25 days holiday with the option to buy up to a further 5 days Company pension scheme with the option to increase contributions Group Income Protection for all employees Group Legal Protection for all employees Health cash Plan A choice of either European Motor Assistance or Home Emergency Assistance Salary sacrifice benefits including Cycle scheme  A comprehensive wellbeing programme including free eye tests Access to our employee discounts hub offering exclusive discounts across thousands of retail partners, including discounted gym memberships at over 3,000 gyms across the UK The option to join our Sports and Social club which organises discounted events such as theatre visits and shopping trips

If you think you would be a good match for this role and can demonstrate some transferable experience please apply, regardless of whether you meet all the criteria listed above.



  • Bristol, Bristol, United Kingdom Das Group Full time

    We have an excellent new opportunity for a Customer Complaints Specialist to help support the delivery of a responsive complaint handling service to customers and business partners. This is a great opportunity to gain an understanding of all complaints handling activity conducted across the business, as well as noting and reporting findings and corrective...


  • Bristol, Bristol, United Kingdom Reed Full time

    Reed are recruiting for a proactive and analytical Complaints Specialist in Yatton, Somerset, on a full time, permanent basis. This role involves managing internal processes related to customer complaints, identifying root causes, and implementing solutions to enhance customer satisfaction. The ideal candidate will have experience in handling complaints and...

  • Complaints Specialist

    2 weeks ago


    Bristol, United Kingdom Reed Full time

    Reed are recruiting for a proactive and analytical Complaints Specialist in Yatton, Somerset, on a full time, permanent basis. This role involves managing internal processes related to customer complaints, identifying root causes, and implementing solutions to enhance customer satisfaction. The ideal candidate will have experience in handling complaints and...


  • Bristol, United Kingdom Healix Group of Companies Full time

    Healix - Healix Health - Bristol- Bristol**Complaints and Quality Specialist**: We are looking to recruit a Complaints and Quality Specialist to join the Healix Health Services team based in Esher and Bristol. The Complaints and Quality Specialist will work closely with the Training and Development and Medical Claims Handling teams and will report to the...


  • Bristol, United Kingdom NFU Mutual Full time

    **Complaints Specialist**: - Opportunity to join a thriving team during a time of exciting change and improvement - 35 hours per week, Monday to Friday between 8am and 6pm with no weekend work - This is a hybrid role with 80% homeworking and 20% in Stratford Upon Avon, York or Bristol **About the role**: We now have excellent new roles available for...


  • Bristol, Bristol, United Kingdom Healix Group of Companies Full time

    Healix Healix Health - Bristol- BristolComplaints and Quality Specialist:We are looking to recruit a Complaints and Quality Specialist to join the Healix Health Services team based in Esher and Bristol. The Complaints and Quality Specialist will work closely with the Training and Development and Medical Claims Handling teams and will report to the Head of...


  • Bristol, Bristol, United Kingdom Healix Full time

    We are looking to recruit a Complaints and Quality Specialist to join the Healix Health Services team based in Esher and Bristol. The Complaints and Quality Specialist will work closely with the Training and Development and Medical Claims Handling teams and will report to the Head of Learning and Development. This is a full time role, 35 hours per week.The...


  • Bristol, United Kingdom red recruitment Full time

    Red is delighted to be recruiting for a Senior Customer Complaints Advisor on behalf of a growing company who were ranked as one of the best companies to work for in the insurance industry in the Best Companies Survey. This position contains many benefitsalongside a generous salary of £25,000 to £29,000 per annum. This position is based in Bristol but does...


  • Bristol, United Kingdom Nessy Learning Full time

    **Job Title**: Customer Support Specialist **Responsibilities**: - Answers incoming customer calls regarding account issues, product problems, service questions and general client concerns. - Responsible for maintaining a high level of professionalism with clients and working to establish a positive rapport with every caller. - Update customer information...

  • Complaints Handler

    4 weeks ago


    Bristol, United Kingdom Recruit UK Full time

    **Job Title**: Complaints Handler **Industry**: Financial Planning **Location**:Bristol **Salary**: £23,000 - £27,000 **Job Reference**:7382 Our client is an award-winning technology and investments solutions business. They’re rapidly growing and are now looking to expand their Incident and Complaints team. This exciting opportunity will see you...

  • Complaints Handler

    4 days ago


    Bristol, United Kingdom Reed Full time

    Do you have complaints handling experience? Are you available immediately?  I'm currently recruiting for a complaints handler to join a well-established client in Bristol Central, on a temporary (a few weeks, potentially longer), full-time (40 hours) basis, fully based in the office 5 days a week.   Start: ASAP  Key responsibilities: Handling customer...


  • Bristol, United Kingdom CET Careers Full time

    **Applications are welcomed from the UK Mainland only** Working for CET is many things - exciting, challenging, rewarding, occasionally frustrating, - but it’s never dull. You’ll work with a diverse mix of people in a buzzing atmosphere and be part of a welcoming, inclusive community. Applications are invited from the UK mainland only **You must have...

  • Complaints Handler

    1 week ago


    Bristol, Bristol, United Kingdom Reed Full time

    Are you experienced in handling and resolving complaints effectively?An exciting job opportunity has opened up for a skilled Complaints Handler due to the growth of a department.You won't directly engage with customers regarding their complaints as the Customer Service team will handle that and then pass them on to you.Join Reed as a Complaints Handler in...

  • Complaints Handler

    2 weeks ago


    Bristol, United Kingdom Resolve Recruitment Services Ltd Full time

    **Complaints Handler, Bristol** Resolve Recruitment are working with an innovative and highly successful legal insurance organisation working in partnership with brokers, insurers, and solicitors. Due to continued growth, they seek an experienced Complaints Handler to join their busy teamin Bristol to be responsible for responding to all escalated customer...

  • Complaints Advisor

    2 months ago


    Bristol, United Kingdom Reed Full time

    Do you have experience of dealing with complaints and finding solutions to these? Due to an internal expansion to a department, a new job opportunity has come available for an experienced Complaints Handler. You will NOT be dealing directly with the customer on the complaint, these will be managed by the Customer Service team and passed on to yourself....

  • Complaints Advisor

    3 weeks ago


    Bristol, United Kingdom Reed Full time

    Do you have experience of dealing with complaints and finding solutions to these? Due to an internal expansion to a department, a new job opportunity has come available for an experienced Complaints Handler. You will NOT be dealing directly with the customer on the complaint, these will be managed by the Customer Service team and passed on to yourself....

  • Complaints Handler

    3 weeks ago


    Bristol, United Kingdom Reed Full time

    Do you have experience of dealing with complaints and finding solutions to these? Due to an internal expansion to a department, a new job opportunity has come available for an experienced Complaints Handler. You will NOT be dealing directly with the customer on the complaint, these will be managed by the Customer Service team and passed on to yourself....


  • Bristol, United Kingdom Bank of Ireland Full time

    **What is the opportunity**: To make a difference for our customers through our complaint resolution processes. Delivering fair outcomes for our customers is front and central to our thinking. Customers often understand that occasionally things go wrong. The role is critical to how the Bank responds and addresses the issue and is a key driver behind...


  • Bristol, United Kingdom JUICE RECRUITMENT Full time

    Juice Recruitment are excited to be working with a rapidly growing insuretech business based in North Bristol, in their search for a Complaints Resolution Officer. This is a new role, created due to the expansion of the company and is an exciting opportunity to make the role your own. In this role you will be providing unmatched customer service to clients...

  • Complaints Handler

    4 weeks ago


    Bristol, United Kingdom Resolve Recruitment Services Full time

    **Complaints Handler, Bristol** Resolve Recruitment are working with an innovative and highly successful legal insurance organisation working in partnership with brokers, insurers, and solicitors. Due to continued growth, they seek an experienced Complaints Handler to join their busy team in Bristol to be responsible for responding to all escalated customer...