Receptionist
4 months ago
An exciting opportunity has arisen for a Hotel Receptionist to join the Petwood Hotel on a full-time basis. The hotel has 53 bedrooms and is proud to have an award-winning restaurant, bar and alfresco dining in its Grade II listed gardens. In addition, the hotel runs vibrant weddings, conference and events operation.
We are looking for a Hotel Receptionist to join the Reception team in a fast paced and dynamic role working on a varied shift pattern.
A full-time contract would typically be:
- A 5 day over 7 day shift pattern
As a Hotel Receptionist you will support the General Manager, Operations Manager and the Reception Manager.
- Checking guests in and out of the Hotel
- Welcoming visitors to the Hotel
- Directing guests to all areas of the hotel
- On shift banking procedures
- Daily cash banking procedures
- Completing reservation admin - making, amending and cancelling reservations
- Up-selling where possible to maximise room occupancy and use of hotel services/facilities
- Closely liaising with all hotel departments
- Knowledge of the hotel and surrounding area that can be offered to guests as and when required
- The confidence and initiative to work alone on shift
- Organisational skills
- A clean and tidy appearance
- A courteous and welcoming demeanour
- Good timekeeping skills
- Excellent communication skills
- Experience of providing excellent customer service within a hospitality setting is desirable
- Experience with Rezlynx is also highly desirable
**Salary**: From £10.42 per hour
Expected hours: 40 per week
**Benefits**:
- Free parking
- On-site parking
- Profit sharing
Schedule:
- Weekend availability
Supplemental pay types:
- Tips
Work Location: In person
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