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Quality Assurance Assistant

4 months ago

NewtonleWillows, United Kingdom Pall Mall Full time

**Key information**
- Job title: Quality Assurance Assistant
- Hiring Manager: Quality Assurance Manager
- Location: Newton-le-Willows Hospital (WA12 0JJ)
- Hours: Full time (37.5 hours) Monday -Friday
- Salary: £26-30k

**Role & Company information**

**Pall Mall**:
In 2010, Pall Mall was born, a family run business with a clear vision. Fast forward 13 years and we have massively developed the business, trebling our workforce and laying down clear and ambitious growth plans for the future. This year we were also recognised in the Sunday Times ‘Best Places To Work 2023’ list.

Our purpose is to provide on-demand, high quality private healthcare and cosmetic surgery that meets the needs and expectations of patients and our vision is to be recognised and respected as the most patient-centric private healthcare provider in the north-west, by providing our patients with the best possible care, treatment and outcomes.

**The role**:
The Quality Assurance Assistant (QAA) will provide support for Pall Mall’s key governance and compliance areas - Quality Assurance, Human Resources and Practicing Privileges (PP’s)
- acting as a coordinator / assistant to the QA Manager.

The QAA will have a constantly evolving role within a dynamic company / industry. Organisational skills are key to success in order to streamline and increase the efficiency of all operational matters - from bookings, patient care, patient notes, finances, HR, sales, marketing, customer service and more.

Healthcare experience is not essential as training will be provided. Many of our management and non-management team come from a range of industries, which helps us form a diverse team to deliver holistic care to our patients.

Who we are looking for:

- Be motivated to drive standards across areas of Governance & Quality Assurance/Compliance
- Problem solver, with ability to think out of the box and multi-task
- Strong analytical skills with the ability to collect, organize, analyse, and disseminate significant amounts of information with attention to detail and accuracy
- Excellent communication skills, both written and verbal, with the ability to effectively communicate across all levels of the organization
- Strong problem-solving skills with the ability to identify issues, evaluate options, and implement effective solutions
- Ability to work independently as well as collaboratively in a team environment
- Proficient in Microsoft Office Suite (Word, Excel, PowerPoint)

**Core responsibilities**
- Assist in producing reports for quarterly meetings e.g. Clinical Governance and Medical Advisory Committee (MAC) and work collaboratively with other members of Pall Mall Medical’s governance team.
- Work with QA Manager to collect and analyse data to identify trends and areas for improvement
- Understand legislative and all relevant regulatory requirements
- Uphold and the policies and procedures of Pall Mall Medical throughout all aspects of the work of the organisation
- Ensure the values of Pall Mall Medical are upheld across the organisation
- Carry out duties in accordance with Pall Mall Medical’s principles, policies and procedures
- Assist on the development and monitoring of quality assurance systems
- Conduct routine inspections and audits to ensure compliance with quality standards
- Participate in internal and external audits, providing support as needed
- Collaborate with cross-functional teams to address quality issues and implement corrective actions
- Assist in the development and updating of quality documentation, including standard operating procedures /protocol documents
- Assisting with compliance tasks, such as completing significant event analysis and complaints reporting for bimonthly meetings with Department Leads.
- Minuting of key meetings e.g. Clinical Governance, Medical Advisory Committee, Infection control/post op complications, Complaints/Incidents etc.
- Assist QA Manager with key tasks such as HR administration; recruitment checks processes, review of professional registrations e.g. NMC/HCPC, compliance checks / auditing, sharing of medical safety alerts,
- Any other duties deemed necessary to the business

**Stakeholder Focused**
- Actively seeks opportunities to gain and act on stakeholder feedback - positive and negative
- Shares best practice to achieve high standards across all areas
- Works with the team to understand staff and external partners needs across all departments - Contact centre, clinics, Hospital: admin & clinical teams

**Quality Improvement**
- Understand job role and scope and identify how this can be developed over time
- Maintain continual professional development in quality improvement, make recommendations on how quality in the organisation can be improved
- Raise quality concerns and related risks with the relevant people and re-evaluate to ensure improvements have been made
- Agree with others how practice could develop to improve quality and provide the appropriate support as serv