Helpdesk Agent

7 months ago

Redditch, United Kingdom Arcus FM Full time

Overview:
Do you have customer service experience? Enjoy being the first point of contact?

Yes? I may have the ideal role for you

**We require Customer Support Coordinator to join us on a permanent basis, at our Redditch site.** **Working on a 4 on 4 off 19:00 - 00:00 shift pattern. It is a part time role with 20 hrs per week.**

You’ll be joining as our first point of contact for all stores requiring our assistance. You’ll take reactive calls, create Work Orders, chasing Engineers as and when required and provide stores with updates.

About the Job:
You’ll have a confident phone manner, being assertive when required. It’ll be challenging at times when you won’t be able to provide a store with the answer they want, delivering that news may be hard for you. But the rewarding aspect is when you receive positive feedback advising the difference you made. You’ll have a great ability to learn and retain information as speed, as you’ll be using several systems and knowing which Engineer to send for which job is essential.

To be successful you will have:
If you have a ‘can-do’ attitude are flexible, having great listening and problem-solving skills. Have experience within either call centre or any type of retail sector, then we want to hear from you

When you join us, you’ll receive:

- Salary: £22,695 pro rata
- 25 days annual leave, plus bank holidays
- 25 days annual leave + Bank Holidays
- Group personal pension scheme of matched contributions between 5% and 6%
- Life Assurance
- Funded Training Sponsorship Scheme
- Cycle to Work Scheme
- Health Cash Plan
- Up to 10% off B&Q/ Trade Point
- 20% off Nuffield Fitness and Wellbeing Centres

  • Helpdesk Agent and Support Specialist

    1 week ago

    Redditch, Worcestershire, United Kingdom Arcus FM Limited. Full time

    About the RoleWe're looking for a Helpdesk Agent and Support Specialist to join our team in Redditch. In this role, you'll provide top-notch support to our customers, working a variety of shifts including weekends.The salary for this position is £23,796 per annum, which includes 25 days annual leave, plus bank holidays, and up to 4% discretionary bonus...

  • Helpdesk Agent

    2 weeks ago

    Redditch, United Kingdom Arcus FM Full time

    Are you looking for an employer who is big on career development? Do you enjoy communicating with various stakeholders?? Do you thrive on delivering on set SLAs/KPIs? Do you want to provide the best customer service? ? If yes, then read on... As a **Helpdesk Agent**, you’ll be working first point of contact for our client(s), and have full...

  • Helpdesk Agent

    2 weeks ago

    Redditch, United Kingdom Arcus FM Full time

    Overview: Are you looking for an employer who is big on career development? Do you enjoy communicating with various stakeholders? Do you thrive on delivering on set SLAs/KPIs? Do you want to provide the best customer service? If yes, then read on... As a Helpdesk Agent, you’ll be working first point of contact for our client(s), and have full...

  • Helpdesk Agent

    7 days ago

    Redditch, United Kingdom Arcus FM Full time

    Are you looking for an employer who is big on career development? Do you enjoy communicating with various stakeholders?  Do you thrive on delivering on set SLAs/KPIs? Do you want to provide the best customer service?   If yes, then read on... As a Helpdesk Agent, you’ll be working first point of contact for our client(s), and have full...

  • Customer Assurance Agent

    7 months ago

    Redditch, United Kingdom Arcus FM Full time

    Overview: Do you enjoy working on complex and complicated queries? Are you a problem-solver who enjoys finding quick resolutions? Do you enjoy working within a team? Yes? Then we may have THE ideal role for you Working as our Customer Assurance Agent on a permanent basis at our Redditch site. About the Job: Working as the ‘go-to person’ between our...

  • Customer Assurance Agent

    2 weeks ago

    Redditch, United Kingdom Arcus FM Full time

    Overview: Do you enjoy working on complex and complicated queries? Are you a problem-solver who enjoys finding quick resolutions? Do you enjoy working within a team? Yes? Then we may have THE ideal role for you Working as our Customer Assurance Agent on a permanent basis at our Redditch site. About the Job: Working as the ‘go-to person’ between our...

  • Customer Assurance Agent

    7 months ago

    Redditch, United Kingdom Arcus FM Full time

    Overview: Do you enjoy working on complex and complicated queries? Are you a problem-solver who enjoys finding quick resolutions? Do you enjoy working within a team? Yes? Then we may have THE ideal role for you **Working as our Customer Assurance Agent on an 8 month FTC role at our Redditch site.** About the Job: Working as the ‘go-to person’ between...

  • Helpdesk Agent

    7 months ago

    Redditch, United Kingdom Arcus FM Full time

    Overview: Do you have customer service experience? Enjoy being the first point of contact? Yes? I may have the ideal role for you We require Customer Support Coordinators to join us on a permanent basis, at our Redditch site. Working on a rotating **20-hour basis: 4 on 4 off basis from 6 PM to 11 PM.** You’ll be joining as our first point of contact...

  • Helpdesk Agent

    7 months ago

    Redditch, United Kingdom Arcus FM Full time

    Overview: Do you have customer service experience? Enjoy being the first point of contact? Yes? I may have the ideal role for you We require Customer Support Coordinators to join us on a fixed-term basis, at our Redditch site. Working on a rotating 40-hour basis: Mon - Fri (07:00 - 15:00 / 10:00 - 19:00) and every other weekend. When working the weekend,...

  • Helpdesk Agent

    7 months ago

    Redditch, United Kingdom Arcus FM Full time

    Overview: Do you have customer service experience? Enjoy being the first point of contact? Yes? I may have the ideal role for you **We require Customer Support Coordinators to join us on a permanent basis, at our Redditch site. Working on a rotating 40-hour basis: Mon - Fri (06:00 - 14:00 / 12:00 - 20:00) and every other weekend. When working the weekend,...

  • Helpdesk Agent

    7 months ago

    Redditch, United Kingdom Arcus FM Full time

    Overview: Do you have customer service experience? Enjoy being the first point of contact? Yes? I may have the ideal role for you We require Customer Support Coordinators to join us on a permanent basis, at our Redditch site. Working on a rotating 40-hour basis: Mon - Fri (06:00 - 14:00 / 12:00 - 20:00) and every other weekend. When working the weekend,...

  • Helpdesk Agent

    7 months ago

    Redditch, United Kingdom Arcus FM Full time

    Overview: Do you have customer service experience? Enjoy being the first point of contact? Yes? I may have the ideal role for you We require Customer Support Coordinators to join us on a permanent basis, at our Redditch site. Working on a rotating 40-hour basis: Mon - Fri (07:00 - 14:00 / 12:00 - 19:00) and every other weekend. When working the weekend,...

  • Helpdesk Agent

    7 months ago

    Redditch, United Kingdom Arcus FM Full time

    Overview: Do you have customer service experience? Enjoy being the first point of contact? Yes? I may have the ideal role for you **We require Customer Support Coordinator to join us on NIGHTS permanent basis, at our Redditch site. Working on a 4 on 4 off 7PM-7AM.** You’ll be joining as our first point of contact for all stores requiring our assistance....

  • Customer Support Scheduler

    7 months ago

    Redditch, United Kingdom Arcus FM Full time

    Overview: Are you looking for an employer who is big on career development? Do you want to work in a fast paced environment? Do you enjoy communicating with various stakeholders? If yes, then read on... We are now seeking a Helpdesk Agent to join us. About the Job: You will be working within our Central Operations Planning team; you will be playing a...

  • Planner

    7 months ago

    Redditch, United Kingdom Arcus FM Full time

    Overview: Are you looking for an employer who is big on career development? Do you want to work in a fast paced environment? Do you enjoy communicating with various stakeholders? If yes, then read on... We are now seeking a Helpdesk Agent to join us. About the Job: You will be working within our Central Operations Planning team; you will be playing a...

  • Planner (Nights)

    7 months ago

    Redditch, United Kingdom Arcus FM Full time

    Overview: Do you enjoy working on complex and complicated queries? Are you a problem-solver who enjoys finding quick resolutions? Do you enjoy working within a team? Yes? Then we may have THE ideal role for you Working as our Customer Assurance Agent on a permanent basis at our Redditch site. **You’ll be working 40-hours a week **between 7pm-7am 4 on 4...