Helpdesk Agent

4 months ago

Redditch, United Kingdom Arcus FM Full time

Overview:
Do you have customer service experience? Enjoy being the first point of contact?

Yes? I may have the ideal role for you

We require Customer Support Coordinators to join us on a fixed-term basis, at our Redditch site. Working on a rotating 40-hour basis: Mon - Fri (07:00 - 15:00 / 10:00 - 19:00) and every other weekend. When working the weekend, you’ll have staggered days off in the week to compensate.

You’ll be joining as our first point of contact for all stores requiring our assistance. You’ll take reactive calls, create Work Orders, chasing Engineers as and when required and provide stores with updates.

About the Job:
You’ll have a confident phone manner, being assertive when required. It’ll be challenging at times when you won’t be able to provide a store with the answer they want, delivering that news may be hard for you. But the rewarding aspect is when you receive positive feedback advising the difference you made. You’ll have a great ability to learn and retain information as speed, as you’ll be using several systems and knowing which Engineer to send for which job is essential.

To be successful you will have:
If you have a ‘can-do’ attitude are flexible, having great listening and problem-solving skills. Have experience within either call centre or any type of retail sector, then we want to hear from you

When you join us, you’ll receive:

- Salary: £22,695
- 25 days annual leave, plus bank holidays
- 25 days annual leave + Bank Holidays
- Group personal pension scheme of matched contributions between 5% and 6%
- Life Assurance
- Funded Training Sponsorship Scheme
- Cycle to Work Scheme
- Health Cash Plan
- Up to 10% off B&Q/ Trade Point
- 20% off Nuffield Fitness and Wellbeing Centres

**‘apply’ **button.

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