Planner (Nights)

Overview:
Do you enjoy working on complex and complicated queries? Are you a problem-solver who enjoys finding quick resolutions?

Do you enjoy working within a team?

Yes? Then we may have THE ideal role for you

Working as our Customer Assurance Agent on a permanent basis at our Redditch site. **You’ll be working 40-hours a week **between 7pm-7am 4 on 4 off rotation including weekends, therefore, a degree of flexibility is required due to business requirements.**

About the Job:
Working as the ‘go-to person’ between our Helpdesk and Planning teams. You’ll be managing multiple inboxes, answering queries promptly, working with multiple major clients producing MI (Management Information) reports that capture all data and report all faults from a serious to minor incidents such as: Fire to hot water issues.

Great time management, organisational and prioritisation skills are just some of your fortes. Creating and collating reports for Directors containing no mistakes can be difficult at times, but with your ability to work under-pressure and keen eye for detail, you will rise to the challenge. You’ll find it rewarding when you are resolving major/minor incidents for the store/depots with the support of your team.

To be successful you will have:
**When you join us, you’ll receive**:

- ** Salary: £23,297 plus £1.60 per hour night shift premium**:

- Group personal pension scheme of matched contributions between 5% and 6%.
- 25 Days Annual Leave + Bank Holidays.
- Life Assurance
- Access to state-of-the-art training academy
- Funded Training Sponsorship Scheme
- Refer a Friend reward scheme
- Cycle to Work Scheme
- Health Cash Plan
- Up to 10% off B&Q/ Trade Point
- 20% off Nuffield Fitness and Wellbeing Centres