Broker Support Executive

4 months ago

London, United Kingdom Funding Circle UK Full time

**The role**

We are looking for a Broker Support Executive (known internally as an Account Executive)

The team forms part of the Funding Circle Introducer Channel and will have day to day interactions with an assigned set of broker accounts, the brokers relationship managers and internal operations teams

**Salary**: £30,000 + OTE

**Who are we?**

Our mission is to build the place where small businesses get the funding they need to win.

99% of businesses are small businesses And in most cases aren’t given the finance they need to grow. We’re here to change that because the world needs small business.

**Want to learn more?**-
- And we’re still evolving With over a decade leading the industry with our award winning core loans offering we are now well on our way to solving more SME finance challenges transforming into a multi-product lending platform.

**What will you be doing?**

Alongside answering initial introducer enquiries, you will help to deliver excellent customer service across a variety of responsibilities:

- Taking inbound calls, managing, dealing and answering customer questions/queriesDevelop strong working relationships with our Introducer sales teams- Support the Introducer business reporting by keeping information accurate and updated- Proactively problem solving, identifying and confidently mitigating any risks, issues or control weaknesses that arise in your day-to-day

**What we’re looking for**
- Experienced working in a phone based sales environment- KPI driven with the ability to work well under pressure- Able to manage your time effectively- Transparent and able to communicate with the customer - both good and bad
- Confident with a good telephone manner and strong interpersonal skills

At Funding Circle, we celebrate and support the differences that make you, you. We’re proud to be an equal-opportunity workplace and affirmative-action employer. We truly believe that diversity makes us better.

**Why join us?**

Our Circler proposition is designed to support employees both in and out of work, and it is anchored around four pillars: Health, Wealth, Development & Lifestyle.

We offer hybrid working, with a blend of 2-3 days either in the office or at home. When you’re in the office you can take advantage of our free barista and subsidised lunches through JustEat and we will help support your home working set-up. We support flexible working arrangements so please speak to our recruitment team if this is something you’d like to learn more about.

A few highlights:
**Health**: Private Medical Insurance through Aviva, Dental Insurance through Bupa, MediCash, free access to online therapy sessions and exclusive discounts with Hertility for reproductive health support.**Wealth**: Octopus Money Coach, free mortgage advisor partnership and discounts across numerous retailers through Perks at Work.**Development**: Learning allowance and full access to internal Learning platform.**Lifestyle**: Gympass, Electric Car Scheme and more

**Want to Build The Incredible? We’d love to hear from you.**

**#LI-CS1

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