Head of Cs Strategy

2 weeks ago


Portsmouth, United Kingdom Checkatrade Full time

**Head of CS Strategy**
Reporting into: Ops Transformation Director

**Where do you fit in?**

**What’s in it for you?**
- The chance to work in a modern tech business with inspiring growth plans
- ‘Get it done’. A role which allows you to have a big impact on our customer journey whilst delivering our mission.
- A lucrative salary, annual bonus opportunities plus brilliant benefits. These include discounts for a wide range of retailers, a healthcare cash plan, a scheme to help you buy the latest bikes or tech gadgets plus much more
- With an impressive leadership team, committed investors and a roadmap to success, this will be a career building journey for you

**What do you need to succeed?**
- 8+ years of career experience working with marketplace companies, or growth stage technology first companies.
- Proven experience in customer service leadership roles, with a track record of developing and implementing successful strategies.
- Strong analytical skills, with the ability to interpret data, identify trends, and make data-driven decisions.
- Excellent communication and interpersonal skills, with the ability to influence and collaborate effectively across all levels of the organization.
- Demonstrated leadership abilities, including the ability to motivate and inspire teams to achieve results.
- Knowledge of customer service technology and tools, including CRM (Salesforce a bonus) systems and contact centre solutions.
- Commitment to customer-centricity and a passion for delivering exceptional customer experiences.

LI-AH1



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