Aig Life Uk

3 months ago

Reigate, United Kingdom Corebridge Financial Full time

Who we are

American International Group, Inc. (AIG) is a leading global insurance organisation. Building on 100 years of experience, today AIG member companies provide a wide range of property casualty insurance, life insurance, retirement solutions, and other financial services to customers in more than 80 countries and jurisdictions. These diverse offerings include products and services that help businesses and individuals protect their assets, manage risks and provide for retirement security. AIG Life Limited in the U.K. (AIG Life UK) is wholly owned subsidiary of Corebridge Financial, Inc.

Get to know the business

Come and join an ambitious and growing company that helps people plan for the future. We’re an innovative business who want to stand out from the crowd. At AIG Life UK, we are experts in protection. It’s what we do. We look after over 1.2 million people, specialising in life insurance, income protection, critical illness cover and more. For us, protection products are about more than financial security, it’s about helping people live better lives, supporting them when they need us most.

This is reflected in our culture - we believe that the best things we do in life, we do for others. As we grow, we take tremendous pride in seeing our employees grow with us, and are committed to attracting, nurturing and developing the best talent.

What you need to know:
AIG Life has become an established player within the Industry and is continuing a period of rapid growth. We need to maintain a strong risk framework in order to grow with control.

This role will monitor the quality and efficiency of the Claims processes at AIG Life including Group and Individual Claims Assessors. As processes and procedures are constantly evolving and changing, the jobholder must have an open and enquiring mind and be prepared to contribute and develop new ideas and processes.

The major focus of the job is the ongoing accuracy and efficiency of the claims process ensuring good customer outcomes whilst keeping the business safe. Regular audit reports will be produced with discussions and recommendations around process improvements and any necessary training.

Good interpersonal skills are essential for this role at all levels from Operations to Reinsurers and the Senior Leadership Team.

Product range is across Life, Critical Illness, Income Protection on Individual and Group business.

What we’re looking for: Key Responsibilities- To audit the Group and Individual claims process using agreed procedures and within set timescales. Mitigate risk where possible.- Report to Operational and Senior Management in addition to Reinsurers.- Feedback results of audit to support the development of claims philosophy and procedures.- Provide coaching, support and advice to CS Team Leaders and claims assessors based on the results of the audit. This may be either on an ad-hoc or more formal basis depending on the individual requirements.-
- Investigate Claims Risk Incidents, produce reports, and take agreed actions in line with Company Procedures using JIRA as an audit trail. Liaise with Reinsurers.- Assess Life, Critical Illness, TPD, TD, Income Protection and WOP when required within an agreed level of authority.- Work closely with other areas within AIG Life to develop a thorough understanding of the business and contribute to "best practice" and doing what is right for our customers.

Principal Skills-
- Numerical - Ability to understand and interpret financial evidence and accounts. Ability to produce MI reports and to be able to interpret the underlying data.- Building Relationships - Interpersonal skills to enable effective communications and working relationships with internal and external customers/suppliers. Fosters good working relationships, listens and respects the contribution of others and demonstrates flexibility within the team.- Managing self - A demonstrable ‘can-do’ attitude with the ability to pro-actively manage workload and prioritise tasks to ensure service standards are met. Demonstrate personal commitment, acting with integrity displaying an open and trustworthy attitude.- Information Technology - Knowledge and capability with Excel to create and manipulate tables and produce reports.

Technical Skills and Expertise-
- Substantial experience of assessing complex claims across all product lines.- Experience of guiding and supporting others in the field of claims.

Why work for us

AIG Life is a dynamic and agile company, with a can-do attitude. In order to support this agility the firm needs robust risk controls through its first line of defence to support the success of the business. The team has a flexible, can-do, working atmosphere, of which we enjoy the benefits. We balance having fun, learning from each other, having autonomy to develop ideas and challenge the status quo, and delivering high quality work to the business.

There is a small team atmosphere which brings with it enthusiasm and a

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