Administration Assistant

2 months ago


Thatcham, United Kingdom Berkshire Healthcare NHS Foundation Trust Full time

We are looking for an enthusiastic and motivated Administrator to join the Community Mental Health Teams, situated in Hillcroft House on the WBCH site in Thatcham. The successful applicant will support the running of effective office processes and procedures; be patient focused; have excellent communication and organisational skills; and have good IT skills. Previous experience of administrative and telecoms work is essential to the role as well as a resilience to deal with its fast pace and the emotional and sometimes distressing nature of mental health issues. The postholder will work under the direction and supervision of the Administration Manager.

Interview Date will be 5th April 2023
- To provide a high quality, comprehensive secretarial and administrative service supporting the West Berkshire Community Mental Health This role enables the delivery of an effective service from referral to discharge
- To answer the telephone in a professional manner, taking messages or passing the call to the appropriate person
- Ensure all enquiries from patients, colleagues and GPs are dealt with promptly, effectively and positively in the department, producing file notes as necessary on RiO IT system
- Process referrals coming into the team according to current procedures
- To support the Admin teams by undertaking a variety of administration and clerical tasks
- Assist in the collection, processing and presentation of data received for management information. To undertake the main responsibility for ensuring timely data input in line with Trust policies

Berkshire Healthcare NHS Foundation Trust is a specialist mental health and community health services trust. Rated ‘outstanding’ by the CQC, we’re committed to providing the best possible care to people across Berkshire.

The trust employs almost 5,000 people over more than 100 sites and community settings across Windsor & Maidenhead, Slough, Bracknell Forest, Wokingham, Reading and West Berkshire.

As an inclusive employer, we value diversity and are proud to be a Stonewall 100 Top Employer. Whatever your background or individual needs, at Berkshire Healthcare you’ll be supported by friendly and professional managers to succeed.

**These are the values that we live by at Berkshire Healthcare**:

- Caring for and about you is our top priority
- Committed to providing good quality, safe services
- Working Together with you to develop innovative solutions

We welcome people who share these values to come and work for us.

**Benefits of working for us include**:

- Flexible working options to support work-life balance.
- 27 days’ annual leave rising with service + opportunity to buy and sell leave
- Generous NHS pension scheme - 20.68% employer contribution
- Excellent learning and career development opportunities
- Advanced IT enablement
- ‘Cycle to Work’ and car leasing scheme
- Access to a range of wellbeing tools and services
- Discounts at hundreds of popular retailers and restaurants via the Blue Light Card
- Staff networks for race, diversity, disabilities and more to support equality
- Generous maternity, paternity and adoption leave and access to our three staff nurseries

**The “must haves” for this role**:
1. Competent administrative skills with attention to detail and accuracy
2. Ability to multi-task in a busy and sometimes loud office environment
3. Professional telephone manner with good interpersonal skills

If you’re someone who shares our passion for excellence and care, join us and let’s be outstanding together.



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