Assessments and Client Services Officers

2 weeks ago

Sale, United Kingdom Trafford Council Full time

**Employer - Trafford Council**

**Location - Waterside House, Sale Waterside, Sale, M33 7ZF / Hybrid Working**

**Salary band - 3 - 4 (Scp 6 - 17)**

**Salary range - £21,968 - £26,845 per annum full time / £10,908 - £13,330 per annum part time**

***
**Working Pattern - 5**
**Full Time / 1 Part time**

**Working hours - 36.25 hrs / 18.00 hrs**

**Contract type - 5**
**Permanent / 1 fixed term until 31st March 2024**

**Application deadline - 17**
**th**
**May 2023**

**Interview date - 24**
**th**
**May 2023**

**Interview type - In person**

**ADVERT DETAILS**

**About the Role**

Duties will include:

- Handling and inputting data, ensuring accuracy, confidentiality and security of data processed including adherence to the Data Protection Act (or relevant legislation).
- Processing transactions accurately, speedily and in accordance to Council policy.
- Dealing with enquiries from customers and their representatives whether face to face, by telephone or letter.
- Liaising with other sections, departments and outside bodies.

**About you**

Your style and approach will reflect our values and behaviours: you will be committed to continually learning & improving the way you do things to ensure effective outcomes; valuing and respecting others’ contribution, you will work together to deliver service; you will take ownership of your actions and strive to getting things right first time and learn from when things do go wrong; you will enjoy taking personal responsibility to resolve issues and change what you do and how you do it to make a difference.

You will have a basic knowledge of welfare benefits, excellent communication and interpersonal
_ _skills and will be confident in speaking on the telephone. You will take personal responsibility to manage your own workload whilst having the ability to adapt to different areas of work.

***

**About us**

Trafford Council and its partners in the public, private and third sectors are embarking on a Vision which sees us working together to close inequality gaps and maximise Trafford’s huge potential. Our vision is working together to build the best future for all our communities and everyone in Trafford

Trafford really is a great place to work. With a positive permission culture, we embrace innovation and encourage performance. We’re keen to recruit someone with the right values and behaviours that can help us ensure our workplace values are at the heart of everything we do.

Exchequer Services are responsible for the main financial tasks for the Council including:

- The assessment of Housing Benefit and Council Tax Support
- Social Care Financial assessments for those being cared for at home or in a residential Care Home
- Administering discretionary schemes to low income households
- The recovery of all associated debt owed to the Council

We currently have vacancies across a number of teams within Exchequer Services to enable us to continue to build on our success and also bring new experience, knowledge and ideas into the service.

**Additional Information**

A DBS check will be required.

As a hybrid worker you will have the flexibility to work from home as well as the office. You will be required to attend the office for training, meetings and as required by your line manager.

**CONTACT DETAILS**

**COUNCIL DETAILS**

**About the benefits**

You will be welcomed into a friendly environment where your personal and professional development will be encouraged. You will have the opportunity to work and grow in a people-centred and values based organisation that promotes a positive permission culture. Your opinions matter so you will have the opportunity to shape how we do things here at Trafford.

**OTHER RELEVANT INFORMATION**

Right to Work - your right to work in the UK documentation will be checked

Privacy Notice - The Council needs to hold and process information about employees, workers and other individuals as appropriate, for various reasons. With the General Data Protection Regulations coming into force we have in place a new privacy notice for staff, contractors, volunteers, trainees, those on work experience and job applicants.

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