IT Service Desk Analyst

2 weeks ago


Sale, Trafford, United Kingdom Lewis Paige Full time
Job title:

IT Service Desk Analyst

Company

Lewis Paige

Job description

IT Service Desk Analyst – Law Firm

Location: Sale, Manchester

Salary in the region of £25,000Our client, a reputable regional law firm, is seeking a dedicated IT Service Desk Analyst to join their dynamic team. If you are passionate about delivering exceptional IT support and thrive in a professional environment, this role is perfect for youKey Responsibilities:

  • Provide 1st line troubleshooting support for software, hardware, and network-related issues, including Citrix and Windows.
  • Accurately log all calls in our Service Desk tool and maintain comprehensive documentation for knowledge sharing.
  • Manage the configuration and installation of new hardware and software, such as laptops, desktops, and iPhones.
  • Administer Active Directory, including setting up new starters and managing the leavers process.
  • Maintain a high level of customer service for all support queries and adhere to internal processes.
  • Demonstrate an in-depth understanding of Microsoft products, including 365, Windows 10, Windows 11, and Intune.
  • Handle escalated tickets, ensuring timely resolution and providing regular feedback to clients.
  • Manage and maintain the Microsoft Teams Telephony system.
  • Assist in office moves and IT equipment setups across the business.
  • Travel to regional sites to provide onsite support.
  • Provide assistance to other IT teams on project-related work.

Requirements:

  • 1-2 years experience in a similar IT support role.
  • Strong knowledge of Microsoft products and Active Directory administration.
  • Excellent troubleshooting skills for software, hardware, and network issues.
  • Ability to maintain high standards of customer service and adhere to internal processes.
  • Willingness to travel to regional sites when required.
  • Experience with Microsoft Teams Telephony system is desirable.

This role is based from offices in Sale, Manchester and pays a salary in the region of £25,000.

Expected salary
Location

Sale, Greater Manchester

Job date

Sat, 23 Mar :44:17 GMT

To help us track our recruitment effort, please indicate in your email/cover letter where ) you saw this job posting.


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