Reception / Front Office Guest Service Agent
4 months ago
Could you be our friendly face for pentahotel Inverness?
pentahotel Inverness is looking for a dedicated professional to join our friendly and well regarded Front Office team as a Casual Guest Service Agent. Our hotel provides a fun and relaxed space with service that is welcoming and personal. Whether it’s the hotel’s retro and relaxed ambience, the casually dressed professional staff team or the games consoles being played in the lounge; this is a fun place to work and a fabulous place for guests to enjoy.
You will ideally have experience within a similar role or have worked in a customer service environment.
**Key responsibilities**
- Dealing with guest enquiries
- Taking payments
- Working in conference and events
- Being proactive and taking the initiative to support team members
- Checking guests in and out of the hotel
- To ensure all front office duties are carried out efficiently
**Attributes**
- A warm, confident and friendly approach
- Self-motivated and enthusiastic
- Dedicated and committed
- Organised, methodical and fun
- Ability to keep calm under pressure
- Sound administration skills
- Work efficiently as part of a team
- Passion for providing the best service
- Upbeat, outgoing and positive
**Hours**:variable (will include weekends and bank holidays)
**Job Type**: Zero hours contract
**Salary**: £10.50 per hour
**Benefits**:
- Casual dress
Schedule:
- Weekend availability
Work Location: In person
Reference ID: PI18
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