Customer Service Coordinator
4 weeks ago
We are looking for a confident self-starter, with a positive ‘can do’ attitude, to join our team as a **Customer Service Coordinator**; liaising with internal and external customers, to ensure smooth delivery of equipment servicing and planned maintenance, on-time, every time.
Working as part of a small team you must be efficient and effective, highly organized, tenacious, fun, not frightened of hard work, and going the extra mile should be instinctive
**Job title**:Customer Service Coordinator
**Responsible to**:Customer Service Supervisor
**Job purpose**:To establish and nurture positive and meaningful relationships with internal and external customers, and to ensure exceptional customer experiences
**Key duties**
- Processing customer call-out requests
- Creating and coordinating site access permits
- Coordinating engineer and sub-contractor jobs
- Processing engineer job sheets
- Ordering spare parts and coordinating delivery
- Service repair quotations and billing
- Managing engineer schedule
**Experience**
**Essential**
- Working with complex information
- Administrative experience gained in a fast-paced environment
- ERP Systems (Ideally HANSA)
- Order processing
**Desirable**
- CRM Systems
- Customer Service and/or Call Centre
- Field Service Coordination or Management
**Skills and qualifications**
**Essential**
- Ability to prioritise and manage a varied workload with conflicting priorities and tight deadlines
- Excellent literacy and numeracy
- Experienced Microsoft Office Suite user
- Excellent telephone manner
- Confident and articulate communicator
- Attention to detail
- Aptitude for learning new skills and/or systems
**Notes**
- Flexibility to work some evenings and weekends within the on-call rota
- Additional duties when required
- Would suit a motivated and positive person who relishes a challenge
**Salary**: £20,000.00-£23,000.00 per year
**Benefits**:
- On-site parking
Schedule:
- Monday to Friday
Supplemental pay types:
- Bonus scheme
Work Location: One location
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