Customer Service Coordinator

4 weeks ago


Pershore, United Kingdom Franklyn Associates Full time

We are looking for a confident self-starter, with a positive ‘can do’ attitude, to join our team as a **Customer Service Coordinator**; liaising with internal and external customers, to ensure smooth delivery of equipment servicing and planned maintenance, on-time, every time.

Working as part of a small team you must be efficient and effective, highly organized, tenacious, fun, not frightened of hard work, and going the extra mile should be instinctive

**Job title**:Customer Service Coordinator

**Responsible to**:Customer Service Supervisor

**Job purpose**:To establish and nurture positive and meaningful relationships with internal and external customers, and to ensure exceptional customer experiences

**Key duties**
- Processing customer call-out requests
- Creating and coordinating site access permits
- Coordinating engineer and sub-contractor jobs
- Processing engineer job sheets
- Ordering spare parts and coordinating delivery
- Service repair quotations and billing
- Managing engineer schedule

**Experience**

**Essential**
- Working with complex information
- Administrative experience gained in a fast-paced environment
- ERP Systems (Ideally HANSA)
- Order processing

**Desirable**
- CRM Systems
- Customer Service and/or Call Centre
- Field Service Coordination or Management

**Skills and qualifications**

**Essential**
- Ability to prioritise and manage a varied workload with conflicting priorities and tight deadlines
- Excellent literacy and numeracy
- Experienced Microsoft Office Suite user
- Excellent telephone manner
- Confident and articulate communicator
- Attention to detail
- Aptitude for learning new skills and/or systems

**Notes**
- Flexibility to work some evenings and weekends within the on-call rota
- Additional duties when required
- Would suit a motivated and positive person who relishes a challenge

**Salary**: £20,000.00-£23,000.00 per year

**Benefits**:

- On-site parking

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme

Work Location: One location



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