Operations Support Specialist

5 months ago

Derby, United Kingdom Flatirons Solutions Full time

**Role Summary**

The Operations Support Specialist will provide support to the Rolls-Royce Technical Publications Customer Support team, ensuring that customers receive the technical publications they are entitled to and that accurate customer records are maintained.

**Responsibilities**
- Manage customers access to Technical Publications based on subscriptions and expiries for CLE and CSME engines.
- Maintain Corporate Care and Warranties spreadsheet to record accurate customer details regarding contract expiry dates and tech pubs data they are entitled to.
- Review the weekly COI report and make any required updates to the Corporate Care and Warranties spreadsheet and Rolls-Royce Care subscriptions.
- Respond to requests from the RR Technical Publications Subscriptions team to update data and expiry dates on Rolls-Royce Care and in TPOS (subscription management system) in a timely manner.
- Respond to customer queries relating to their subscriptions.
- Provide support for Rolls-Royce Care Admin tasks.
- Attendance at business meetings as required.
- Understand and adhere to all requirements of the Quality Management System and the Information Security Management System.
- Perform other duties as assigned.
- Identify process improvements and cost saving measures, making recommendations appropriately.
- Provide assistance and support to the ATP Delivery Support Team, Delivery Lead, and/or Project Manager and other Managers as required.

**Accountability**
- Maintains process and quality levels within all personal work being undertaken.
- Ensures compliance with industry, employer and customer standards at all time.
- Maintains professionalism and confidentiality with prorietary information.
- Communicates effectively with customers and/or Flatirons employees, within a diverse population.
- Demonstrate initiative and follow-through on projects and personal development.

**Qualifications / Skills / Experience**
- GCSE or equivalent qualification (Grade C or above) in Maths and English.
- Previous working knowledge/experience of the aerospace industry preferred.
- Able to take the initiative when required, demonstrating self-confidence and resourcefulness.
- Effective written and verbal communication skills.
- Effective document management and organisational skills - methodical and structured.
- Good attention to detail, with ability to maintain group focus.
- Good working knowledge of Microsoft Office suite

**Key Competencies**
- Written Communication - Able to read and interpret written information.
- Language Ability - Ability to present information and respond to questions from managers and team members.
- Attention to Detail - ensure accurate record keeping.
- Customer Service Focus
- Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.
- Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.
- Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.
- Quantity - Meets productivity standards; Completes work in timely manner; Strives to increase productivity.

**Flatirons Offers**:
An exciting job in a global atmosphere working with state-of-the-art technology, talented, dedicated and experienced colleagues and world-class, technology-driven customers.

As a mid-size company with 400 employees, and corporate headquarters in beautiful Boulder, Colorado, we have offices internationally. With team members throughout the US, Europe, and India, we work together to solve some of the industry’s most challenging problems.

We offer a competitive starting salary and benefits, as well as a high degree of autonomy and flexibility, including the option to work from your home office part of the week. You will be able to have a significant impact, make yourself heard and contribute to our overall success.

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