Service Desk Administrator

2 weeks ago


Worthing, United Kingdom Paine Manwaring Ltd Full time

**Responsibilities**:
Scheduling engineers and coordinating appointments with customers

Answering customer calls and providing exceptional customer service

Updating the company's CRM system with customer information and job details

Handling general administrative tasks such as filing and data entry

Liaising with other team members to ensure smooth operations of the service department

**Requirements**:
Good IT skills with experience of using CRM systems

Ability to schedule and organise appointments effectively

Excellent communication skills with the ability to handle customer calls

Previous experience in the Plumbing and Heating industry is preferable but not essential

Strong attention to detail and the ability to multi-task

Ability to work in a team-oriented environment

In addition, we offer the following benefits:
Company pension scheme to help you save for your future

Employee assistance program to support your mental and emotional wellbeing

22 days holiday

**Job Types**: Full-time, Permanent

Pay: From £12.00 per hour

Expected hours: 40 per week

**Benefits**:

- Company pension
- Life insurance
- Private dental insurance
- Private medical insurance
- Sick pay

Schedule:

- Monday to Friday

Work Location: In person



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