Service Desk Administrator
2 weeks ago
**Responsibilities**:
Scheduling engineers and coordinating appointments with customers
Answering customer calls and providing exceptional customer service
Updating the company's CRM system with customer information and job details
Handling general administrative tasks such as filing and data entry
Liaising with other team members to ensure smooth operations of the service department
**Requirements**:
Good IT skills with experience of using CRM systems
Ability to schedule and organise appointments effectively
Excellent communication skills with the ability to handle customer calls
Previous experience in the Plumbing and Heating industry is preferable but not essential
Strong attention to detail and the ability to multi-task
Ability to work in a team-oriented environment
In addition, we offer the following benefits:
Company pension scheme to help you save for your future
Employee assistance program to support your mental and emotional wellbeing
22 days holiday
**Job Types**: Full-time, Permanent
Pay: From £12.00 per hour
Expected hours: 40 per week
**Benefits**:
- Company pension
- Life insurance
- Private dental insurance
- Private medical insurance
- Sick pay
Schedule:
- Monday to Friday
Work Location: In person
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