Referrals Administrator

4 weeks ago


Worthing, United Kingdom Sussex Community NHS Foundation Trust Full time

Are you someone who has great people and interpersonal skills? Are you looking for a role where you can make a difference every day? Do you have a good eye for detail?

NHS West Sussex Talking Therapies is looking for a Referrals Administrator to join our South Locality Team based in central Worthing. (There may be occasions when you are required to work out of one of our other locations in Littlehampton or Durrington).

You will often be the first person a patient will have contact with when referring into our service, so a background working in a customer service or a patient facing role would be ideal.

The post holder will be primarily responsible for registering patient referrals into the service - referrals are received online, via telephone or via other health professionals. You will be booking appointments onto our patient database, dealing with patient enquiries and supporting our wider clinical teams.

You will work closely with all team members to ensure the efficient management of all administrative tasks according to patient and service needs. You will need to be able to work under pressure and to deadlines.

NHS West Sussex Talking Therapies provides talking therapies within primary care and community settings to patients with mild to moderate depression, anxiety, and other psychological illnesses. We are a leading, innovative, high performing talking therapies service. We have a fantastic, supportive culture and a wonderful team of clinical and non-clinical staff.

**As part of Sussex Community NHS Foundation Trust, we have**:

- Positive NHS Staff Survey results
- The Care Quality Commission (CQC) rates our quality of services as good with outstanding features
- A great working environment in the community, in patients’ homes and our community hospitals
- Excellent training and development opportunities
- Real Living Wage Employer with great rates of pay
- Flexible working options, including career breaks, parental leave and adoption leave
- Supportive team environments
- Thriving BAME, Disability, LGBT+ and Religion and Belief staff networks
- Disability Confident Employer, committed to creating inclusive workplaces

The main priority of this position is to work as part of the Administrative Team and manage patient referrals into the service while providing comprehensive administrative support to the wider clinical and management team. Referrals will be made via telephone and online directly by patients and health care professionals. You will need to answer calls and respond to patient needs in a timely manner whilst ensuring accurate recording of patient information onto our patient database.

Excellent communication skills are essential to deal with a wide variety of patient queries and needs. The post holder must be able to document clear and accurate records that reflect information provided during the referral and screening process. This is a busy office working environment receiving a high number of calls per day. It is therefore essential to possess the ability to prioritise and multi-task the competing demands of patients and colleagues alike.

Further career and development opportunities may be available. Please refer to the job description for more information.



  • Worthing, United Kingdom Sussex Community NHS Foundation Trust Full time

    Are you someone who has great people and interpersonal skills? Are you looking for a role where you can make a difference every day? Do you have a good eye for detail? NHS West Sussex Talking Therapies is looking for a Referrals Administrator to join our South Locality Team based in central Worthing. (There may be occasions when you are required to work out...


  • Worthing, United Kingdom Innovations in Primary Care (IPC) Full time

    **Job summary** **Are you a clear communicator with an excellent telephone manner?....** We have an exciting opportunity for a committed, team player to join our friendly, supportive team providing maternity cover for 12 months. The role is full-time working 08:00-16:00 Monday-Friday from Wicker House in Worthing. Referral Support plays a key role in...


  • Worthing, United Kingdom Hunters Recruitment & Training Full time

    Sharepoint Administrator Worthing £28,000 - £35,000 A Sharepoint Network Administrator is required for Hunters’ medium-sized innovative and global technology client. The Sharepoint Network Administrator provides local support and maintenance for the UK operation in terms of hardware, software and infrastructure. The role involves occasional travel to...


  • Worthing, United Kingdom Circle Health Group Full time

    **Patient Administrator** **Full Time - Permanent** **Salary: £21,742.50** **The Goring Hall Hospital** in West Sussex** is part of Circle Health Group, Britain's leading provider of independent healthcare with a nationwide network of hospitals & clinics, performing more complex surgery than any other private healthcare provider in the country. **Circle...


  • Worthing, United Kingdom Circle Health Group Full time

    **The Goring Hall Hospital** in West Sussex** is part of Circle Health Group, Britain's leading provider of independent healthcare with a nationwide network of hospitals & clinics, performing more complex surgery than any other private healthcare provider in the country. **Circle Health Group are proud to be recognised as one of the UK’s 25 best big...

  • Patient Administrator

    1 month ago


    Worthing, United Kingdom Circle Health Group Full time

    **Patient Administrator** **The Goring Hall Hospital** **Bank Shifts** **£10.42 per hour + Benefits (depending on level of experience, training and qualification)** The Goring Hall Hospital** in West Sussex** is part of Circle Health Group, Britain's leading provider of independent healthcare with a nationwide network of hospitals & clinics, performing...

  • Patient Administrator

    4 weeks ago


    Worthing, United Kingdom Circle Health Group Full time

    **Patient Administrator** **The Goring Hall Hospital** **37.5 Hours & Permanent** **£21,742.50 + Benefits** **The Goring Hall Hospital** in West Sussex** is part of Circle Health Group, Britain's leading provider of independent healthcare with a nationwide network of hospitals & clinics, performing more complex surgery than any other private healthcare...

  • Patient Administrator

    1 month ago


    Worthing, United Kingdom Circle Health Group Full time

    **The Goring Hall Hospital** in West Sussex** is part of Circle Health Group, Britain's leading provider of independent healthcare with a nationwide network of hospitals & clinics, performing more complex surgery than any other private healthcare provider in the country. **Circle Health Group are proud to be recognised as one of the UK’s 25 best big...

  • Administrator

    1 month ago


    Worthing, United Kingdom Sussex Psychology Services Ltd Full time

    Sussex Psychology Services Ltd is a well established consultancy with a team of psychologists and psychotherapists who offer a comprehensive assessment and therapeutic service for children and families, young people and adults, who may be struggling with mental health challenges or emotional and behavioural difficulties. This is a part-time post (16 hours...


  • Worthing, United Kingdom Service Care Full time

    Business Services Administrator needed with West Sussex County Council in Worthing **Start** **Date**: - ASAP **Location** - Worthing **Duration** - Initially 3 months **Hours** **per** **week** - Full Time and Part Time Available **Salary** - £11.75 ltd *** **Description**: - Provide a range of administrative support within and across services to...

  • Ifa Administrator

    1 week ago


    Worthing, United Kingdom Appointed Ltd Full time

    **Whole of market financial planning practice with a longstanding client bank of nearly 15 years are recruiting in their busy close knit team for a experienced IFA Administrator to join their team.** As the IFA Administrator you will have a key role of supporting the businesses financial planners with administration and being a key point of contact for...


  • Worthing, United Kingdom The Best Connection Employment Group Full time

    **The Best Connection are delighted to advertise for a full time Administration Assistant to join a well established and growing organisation based in Worthing town centre - available on an immediate basis. We are looking for an experienced and diligent individual with excellent IT skills to provide administration support to the...


  • Worthing, United Kingdom Sussex Community NHS Foundation Trust Full time

    Do you want to make a difference? If you are well organised, able to prioritise and work on your own initiative without direct supervision, but also enjoys working as part of a team to provide excellent patient care, then we look forward to hearing from you. The Special Care Dental Service is part of a countywide service providing NHS Dental treatment to...


  • Worthing, United Kingdom Venture-People Limited Full time

    **Office & Recruitment Administrator** A new and exciting opportunity to participate in the onboarding of our growing team and provide support to one of our key specialist teams. This is a dual role and so you will need to be very organised, able to manage your workload and thrive in a busy environment. Venture People provide specialist mental health...


  • Worthing, United Kingdom LEMO UK Ltd Full time

    LEMO UK LTD is a modern and successful business specialising in high quality connectors and cable assemblies within a global privately owned Swiss company, located in a state of the art building in Worthing. We have an exciting opportunity for a Sales Office Administrator to join our dynamic Sales Office Team. This position will be well suited to an...


  • Worthing, United Kingdom Sussex Community Dermatology Service Full time

    We are looking for enthusiastic and highly motivated Administration Assistants to provide support to staff and clinicians within Sussex Community Dermatology Service (SCDS). SCDS is an independent sector healthcare provider which provides an NHS specialist service for the diagnosis and management of dermatological conditions ranging from acne to skin cancer....


  • Worthing, United Kingdom LEMO UK Ltd Full time

    LEMO UK LTD is a modern and successful business specialising in high quality connectors and cable assemblies within a global privately owned Swiss company, located in a state of the art building in Worthing. We have an exciting opportunity for a Sales Office Administrator to join our dynamic Sales Office Team. This position will be well suited to an...

  • Medical Administrator

    4 weeks ago


    Worthing, United Kingdom Lime Tree Surgery Full time

    Lime Tree Surgery is a large, multi site GP Practice in Worthing. Our friendly Administration team are looking for a full time administrator to join our busy practice team. The role will require the applicant to work autonomously, have strong IT skills, be able to work under pressure and have excellent communication skill. **Job description** **Hours**: -...


  • Worthing, United Kingdom First Recruitment Services Full time

    **Position: Administration Assistant**: - Salary: £25,000 per annum plus very good staff benefits - **Location: Worthing, West Sussex**: - **Hours: Monday - Friday, 09:00-17:00, office based**: - Office based in Worthing town centre area. Very close to public town centre parking and around a ten minute walk from free street parking and the local railway...

  • Medical Administrator

    1 month ago


    Worthing, United Kingdom Lime Tree Surgery Full time

    Lime Tree Surgery is a large, multi site GP Practice in Worthing. Our friendly Administration team are looking for a full time administrator to join our busy practice team. The role will require the applicant to work autonomously, have strong IT skills, be able to work under pressure and have excellent communication skill. **Job description** **Hours**: -...