Sales Executive

3 weeks ago

London, United Kingdom Lilium Direct Ltd Full time

Do you have experience in Sales? Do you love talking to people and identifying new opportunities? We have an exciting opportunity for you to join our growing business here in London. Sounds interesting? Keep reading to find out more about us, our benefitspackage and commission opportunities. Immediate start available.

**Job Title**: Sales Executive

**Location**: London, N7 9DP

**Salary**: £25,000 - £28,000 per annum + commission + Benefits listed below

**OTE**: £30,000 - £35,000 per annum

**Summary of Role**

Based in our London office, the Sales Executive will support our customers across all interactions of the business including on-boarding, training, and handling queries. Looking after our customers is an important role which requires enthusiastic peoplewho are dedicated to delivering a great customer experience. As a Sales Executive, you will play a key role in supporting the growth of our nationwide online training business.

You will receive training and support with the potential to move into a more senior account management role. In addition, you will gain a broad exposure to a wide range of business activities related to sales, marketing, and business strategy.

**About Us**

We develop online vocational training courses and qualifications for use by a wide variety of third-party organisations, ranging from small businesses to large corporates. Key customer sectors include Welfare to Work, Employment Services, Construction, Retail,Hospitality and Health & Safety.

Our investment in ‘state of the art technology’ means that we can offer clients and learners an unparalleled online experience across a range of internet-enabled devices. Our courses are accessible and intuitive; being digitally inclusive, they offer theoptimal learning experience for learners of all abilities. Our market leading products will empower you to deliver a compelling sales proposition to customers with confidence.

**About You**

First and foremost, you are a people person, who is good at building relationships and flourishes when interacting with others. Passionate about delivering outstanding customer service, you are a naturally positive individual who understands the importanceof listening to the client and then striving to meet or exceed their expectations. An aptitude and/or some experience in tele-sales would be a distinct advantage.

Maybe you at an early stage in your sales career and are looking for the next step or maybe you’re looking to get a foot in sales and are on the lookout for the right opportunity.

**Key responsibilities**:

- Identifying potential leads
- Converting warm leads into customers
- Outbound cold calling targeted customers
- Onboarding of new customers, including training of staff
- Growing new customers
- Day-to-day support for 10+ clients
- Upselling services and meeting existing clients to help sustain course volumes and develop the business relationship into new areas
- Handling calls for general inbound sales enquires
- Liaise with the Account Manager planning social media content
- Chasing lapsed customers
- Daily use of the CRM system
- making sure that all information is captured correctly and updated
- Conducting client training sessions on the web portal
- Preparing monthly reports for the account manager
- Working closely with the customer support team to ensure that all customers queries are solved in a prompt and professional manner
- Ongoing relationship management with existing customers

**Knowledge and Experience**

Experience in a sales / customer service environment (eg B2B, retail or hospitality) desirable but not essential.

**Key Competencies**
- Engaging and enthusiastic personality with excellent interpersonal skills
- Dedicated to providing a high-quality customer service experience
- Good numeracy skills and comfortable analysing numerical data
- Acts with integrity and confidentiality
- Flexible and willing to learn new skills and embrace challenges

**Benefits**:

- Convenient office location - easy commute close to vibrant Islington and Kings Cross area
- Employer / Employee pension contribution scheme
- Opportunity to gain broad business experience within a rapidly growing venture
- Opportunity and training to progress into more senior roles
- Company Lunches and social events
- Catering Facilities on site - Café and a Pub

**Next Steps**:
We look forward to hearing from you.

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