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Digital User Experience Lead

8 months ago

BurtonOnTrent, United Kingdom Sciensus Full time

**If you are ambitious to drive change, and passionate about making a meaningful impact for our patients come and join us**

**We have an exciting opportunity to join our team on an initial 12-month fixed term contract as a Digitalisation Lead.**

At Sciensus we aim to provide exceptional customer services and are continually striving to improve our patient experience.

As a Digitalisation Lead, you will support our strategic goals, by identifying key trends and analysing data to help us understand our patients needs and behaviours as they migrate onto our digital platforms.

Working as part of our contact centre, you will support the introduction of other technologies to improve functionality and user ease for both our patients and our people.

Your overall aim will be to understand out patients by identifying key trends in their use of our digital platforms and how we can improve their experience, to affectively increase usage and improve efficiencies.

We require an ‘enabler’ who will leave no stone unturned and has the desire to make a real difference. Alongside this you will need to demonstrate strong stakeholder management skills and have a flexible approach to your work.

By joining us you will play a key role in improving our patient’s journey, allowing them to make the most of their medication, and achieve our mission of giving patients control of their health through knowledge, choice, convenience, and connection.

**Who are Sciensus and what do they do?**

We’re proud to be the leading specialty pharmacy in Europe, providing healthcare solutions to patients with long term conditions, rare diseases and cancer. For 30 years, we’ve supported patients to access the life-changing treatment they need, in the comfort and convenience of their own homes across the UK and Europe. Today, we combine our clinical experience from over 70 million patient interactions with the latest technology to help over 200,000 patients a year make the most of their medicine.

So, using unparalleled insights, we connect with people powerfully and personally, focusing on their unique needs, empowering them to achieve their goals, and supporting them every step of the way

**Why would I work at Sciensusthe benefits?**

We offer a competitive salary

25 days Holiday + Bank Holidays.

Access to private health insurance after 2 years’ service.

Long service awards.

Employee benefits platform.

Free Parking.

Speak with our recruitment team for the fill list of comprehensive benefits

We have three values that underpin all our actions, these are not just statements these make our culture.

Equality, diversity and inclusion is embedded within our Values, processes and behaviours therefore fair treatment and inclusion is at the heart of the service we deliver to meet the needs of our diverse patients.

**This all sounds great - What key skills do I need to apply**:

- Experience in operational leadership within a contact centre environment
- Full understanding the implementation of new systems within a multi-channel contact centre
- Experience of patient or customer contact strategies that convert patients onto our channel of choice
- Plan and conduct user research to better understand the needs of our patients to help migrate them to digital platforms
- Ability to interpret data and qualitative feedback
- Experience working in an environment where continuous improvement is a core focus
- Strong strategic thinking and problem-solving abilities
- Excellent communication and interpersonal skills
- Proven ability to lead and motivate teams/stakeholders

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