Customer Home Experience Executive

3 weeks ago


West Midlands Region, United Kingdom Clarion Full time

Salary: £23,317 - £35,324 per annum
Job Location: Home Based/Remote lone working - covering sites in West and Central Midlands
Hours: 36 hours per week
Contract Type: Permanent

We're looking for a **Customer Home Experience Executive** to ensure our customers receive the very best service and experience at each touch point of their journey with us from completion on the purchase of their new home. This role coversthe West and Central Midlands (West Midlands/ Oxford).

This is a great opportunity to provide excellent customer service when delivering Home Demonstrations and a memorable, welcoming experience when handing over keys to the customer's new home.

We'll look to you to provide a best in class Customer Service to Shared Owners and Market Sales Purchasers when they have completed the sale on their new home and represent your customer requirements when taking acceptance of their homes. You'll deliveroutstanding Home Demonstrations to Shared Owners and Market Sales Purchasers so they can understand their new home and you'll be responsible for creating high quality Home User Guides for each new home.

You'll be required to provide an excellent customer experience whilst settling a customer into their new home and professionally and courteously answer any queries they may have, ensuring their experience of key collection and handover is positive.

Other responsibilities include:

- Ensure customer satisfaction targets are met
- Pre checks are carried out to ensure homes are ready for customers to move into
- Check landscaping and communal areas are customer ready
- Strong organisation skills to manage own diary
- Drive a personalised customer experience
- Build good working relations with interacting teams across the business
- Issue resolution

You'll ideally have experience in the housing and or new build homes industry with a passion for delivering excellent customer service.

If you've delivered excellent customer service in a fast paced, customer focused organisation and are able to deal with multiple priorities then get in touch today

**Closing Date: Wednesday 25th January 2023 at midnight.**

For further details on this vacancy, please click 'apply' or visit our website.

**Applicants must be able to travel across the West and Central Midland regions on a regular basis.**

**Diversity and Inclusion**

We want Clarion to be a workplace where everyone feels valued, can be themselves and know they can reach their full potential. We embrace and celebrate our differences through various initiatives and support colleagues through a number of staff networks.

We're committed to building a strong, diverse workforce and making Clarion an inclusive place to work.



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