Travel Operations Executive
2 weeks ago
**Travel Operations Executive**
This leading tour operator is looking for several Travel Operations Executives to join their customer service division. This team work to ensure the pre-travel operation runs smoothly and efficiently, providing system, process and product support to the call centre, suppliers, and customers. As part of this friendly and enthusiastic team, you will enjoy a multi-tasking role with a salary of circa £26k, hybrid working and array of fabulous company benefits and travel concessions.
**Travel Operations Executive - Role Features & Responsibilities**:
- Coaching call centre staff in the use of various systems & processes and in the preferred service style
- Troubleshooting system errors experienced by call centre staff and customers, seeing them through to completion
- Taking ownership and successfully resolving escalated customer issues, including supporting the 'in-resort' team with queries from customers who are already travelling
- Negotiating with suppliers on rejected bookings and where a reservation cannot be fulfilled, liaising with the customer to reach a mutually acceptable solution
- Proactively identifying failed bookings and subsequently contacting affected customers with an effective solution
- Servicing staff bookings efficiently
**Travel Operations Executive - Skills & Experience Required**:
- Travel industry experience in a customer focused role
- Excellent accuracy and attention to detail
- A 'can do' attitude with a desire to be flexible, help others and work as part of a team
- The ability to multi-task and work in a highly organised fashion
- Excellent written and verbal communication skills
- The ability to prioritise and manage demanding workloads
- A passion to deliver excellent customer service
- The ability to quickly grasp a variety of systems
**Travel Operations Executive - Additional Information**
- Salary package circa £26,000, depending on experience.
- This role involves working 8 hour shifts, earliest start is 8 AM and the latest finish is 8 PM
- This team work every day with 5 days worked out of 7, approx 1 weekend in 4 and bank holidays on a rota (approx 2 to 3 per year)
- Hybrid working - once fully trained.
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