Snr Specialist Service Max Contracts

4 months ago

Hemel Hempstead, United Kingdom Smiths Group Full time

Location: EMEA, United Kingdom, Hemel Hempstead- Ref: DETECTIONEMEA01595- Division: Smiths Detection- Job Function: Operations**Job Description**:
Service Operations is a critical part of the infrastructure in Smiths Detection. The role is situated inside the GSeC team, within one of the workstreams that support the Aftermarket business & Service Operations.

As a **GSeC Sr. Specialist** **the role holder will play a role supporting Smiths Detections strategic objectives around Accelerating Growth, Effective Execution and our People, contributing to significant lasting change and overall customer experience. It is necessary that this role holder be knowledgeable in the relationship between SAP and SVMX, including key fields that can contribute to errors across the different work streams within GSeC.

The primary role requires the processing of administrative tasks across the **SVMX Contract process**,** working with other workstreams and across functions where required to set up the field delivery team for successful execution. The role holder will play a pivotal part in ensuring that all aspects of the internal processes required to meet the global customer requirements are fully met.

The role is based in Hemel Hempstead.

Duties & Responsibilities
- Manage and resolve workstream issues timely to ensure on-time delivery and flawless quality.
- Manage and resolve workstream issues in SAP and / or ServiceMax to ensure accurate data that ensures a “no fault forward” approach that allows the Field Delivery team to execute efficiently.
- Process workstream requirements in accordance to Smiths guidelines, policies and standard work.
- Liaise with relevant internal and external parties to manage and resolve all issues relating to service fulfilment.
- Complete workstream requirements timely, following up as necessary to ensure delivery execution is timely and accurate for pipeline management.
- Resolve complaints & issues effectively as required.
- Ad-hoc tasks as assigned by the supervisor/management.
- Supporting the GSeC strategic approach and within workstream execute the continuous improvement plan (CIP).
- Support system and process enhancements to improve the tools and the quality of the process.
- Be part of the team that measures and manages improvements through standard KPI’s and improvement plans.
- Participate in cross-workstreams and / or cross-functional initiatives or projects as required.

Diversity & Inclusion

We believe that different perspectives and backgrounds are what make a company flourish. All qualified applicants will receive equal consideration for employment regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, economic status, disability, age, or any other legally protected characteristics. We are proud to be an inclusive company with values grounded in equality and ethics, where we celebrate, support, and embrace diversity.

The Individual
- Demonstrable experience within service order administration and equipment updates.
- Proven ability to collaborate with stakeholders from other departments.
- Minimum 4-6 years of related experience.
- Strong hands-on working experience on SAP. Knowledge of ServiceMax will be a big asset.
- Substantial understanding and knowledge of the end-to-end Service processes with a broad understanding of the detailed tasks across Aftermarket and Service Delivery.
- Demonstrable experience of continuous improvement.
- A high level of attention to detail.
- Demonstrate a collaborative approach by working openly with others both internally and externally to achieve overall customer satisfaction.
- Demonstrate analytical and problem-solving skills.
- Demonstrate oral and written communication skills both technical and user focused.
- Self-motivated and pro-active and able to follow established procedures and standard work without close supervision.
- Ability to train others.
- The ability to make good judgements using the information available and making effective timely decisions in line with the business processes.
- Responsible for executing tasks within workstream ensuring systems requirements are actively maintained in SAP & ServiceMax.
- Advanced knowledge of English, and French is nice to have.

About Smiths

About Smiths Detection

Smiths Detection is a global leader in detection and screening technologies for the protection of people and assets, supporting safety, security and freedom of movement in today’s world.

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