Accommodation Resource Support Officer

5 months ago

Maidstone, United Kingdom iWork Recruitment Limited Full time

Contract to start on 18-03-24 until 31-07-24 with a possible extension.

**PURPOSE OF JOB**

Provide an effective and professional customer orientated service to people experiencing housing difficulties.

To provide effective operational and administrative support to the Accommodation Resource Team across the three strands of the team, 1) Home finders 2) temporary accommodation bookings and moves and 3) the direct lets via the housing register plus supporting the wider Housing and Inclusion team.

The post holder must be able to communicate to homeless households, both face-to-face and over the telephone including the ability to consider what type of service and/or accommodation would be most suitable for them and explaining how the process of temporary accommodation works, in line with relevant legislation.

To provide effective operational and administration support within the Accommodation Resource Team.

The post holder will be required to work as part of a fast-paced team, which is customer facing based in Trinity, our community hub.

The post holder will be required to be in Trinity at least three days a week.

**MAIN ACCOUNTABILITIES**

To provide advice both face-to-face and over the telephone to customers approaching the Client for housing support and assistance in terms of temporary accommodation, and booking appointments for the team where appropriate.

To provide effective support within the Accommodation Resource Team, including minute taking, photocopying, scanning, filing, general data input, use of excel spreadsheets, and production of reports etc.

To accurately record information on the Humme and Anite housing and CRM systems.

To assist the Accommodation Resource Officers with placements by contacting providers for vacancies, and inputing placements onto Huume.

To assist with securing private rented accommodation for households by liaising with Estate Agents and landlords to obtain required certificates and information and uploading these to Huume.

To assist with securing supported accommodation by referring applicants to a range of supported accommodation projects.

To liaise with applicants and Social Landlords as necessary to assist with direct let nominations e.g. checking former tenant arrears, chasing nominations, updating PHPs on suitability needs.

To assist in finding private rented accommodation via online searches and ringing estate agents and landlords.

To have a good knowledge of the funding options, such as DHPs, Homefinder Scheme and welfare and hardship fund, available to customers who approach the council as homeless or at risk of homelessness.

To contact customers to chase proofs and evidence needed for joining the housing register, direct let nominations and suitability etc.

To assist the team in promoting all housing options, especially alternatives to social housing, including private rented properties, room shares, promoting the Homefinder rent deposit bond scheme and supported accommodation referrals.

To complete income and expenditure statements with customers in order to assist with assessing affordability.

To work with customers in temporary accommodation, to ensure they are placing bids through the Client’s Housing Register and searching for appropriate properties and to explain the consequences of not doing so.

Utilise IT systems to update and record information required according to guidance and established procedures.

Ensure customer and management information is accurate and up to date at all times.

RQ1211288-03-24

**Salary**: £13.40 per hour

Work Location: In person

Reference ID: RQ1211288-03-24

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