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Night Receptionist

4 months ago

Brighton, United Kingdom YMCA Brighton Full time

YMCA Brighton is looking to appoint a person to oversee the safety and security of the project and its clients during the night hours, calling upon the support of on-call staff when necessary. To undertake administrative duties, checks and some cleaning, where directed.

**Based**:George Williams Mews, Brighton
**Salary**: £11,242.40 per annum
**Position**:Part Time -21 hours per week
**Hours**: Tuesdays & Wednesdays Nights - start time 21:30 - 08:00 -10.5 hours per shift
**Annual Leave**:20 days plus Bank Holidays pro rata

**Closing date: Monday 4th December 2023**

**You will also receive**
Comprehensive Induction into the role
You will receive regular Supervision Support from your line manager.
Work in a supportive environment.
An encouraged culture to support staff health & well-being and a healthy work-life balance.
Opportunity to access debriefs, counselling and reflective practice sessions when the job is challenging.
Staff benefits - a wide range of health & well-being services to access.

We are an equal opportunities employer who constantly strive to be representative of the communities we serve. We value the unique perspectives and talents that people bring from a variety of cultural backgrounds and experiences, and we recognise the added value that diversity continually brings to the organisation.

**Key Responsibilities**

1) You will be the first point of contact for clients, and assist with any enquiries or problems that occur at night for a client.

2) Faced with challenging situations, manage these situations calmly and take appropriate action, including seeking the help of others e.g. sleep-in/on-call staff or emergency services where necessary.

3) Move around the building periodically to look out for hazards to ensure the property is safe, secure and clean.

4) Log repairs to be action by the day staff, where required to escalate any repairs, health and safety or security issues that need urgent attention. including seeking the help of others e.g. sleep-in/on-call staff or emergency services where necessary.

5) Being the welcoming face at our reception for clients and representing YMCA Brighton.

6) Providing a decisive and effective response to customer complaints and disputes; escalating where necessary.

7) Operating equipment such as the computer, intercom, door entry system, telephone, walkie-talkies, drinks machine etc.

8) Ensuring non-clients are excluded from the building within the project’s visitor policies and procedures.

9) Encouraging clients, in a firm but diplomatic manner, to abide by the project’s policies and procedures for example, about alcohol, noise, visitors or disturbance.

10)Offering support to clients who do not settle or have problems through the night, although not to the exclusion of other clients’ needs or the main security aspects of the job. This may require seeking the help of others e.g. sleep-in/on-call staff or emergency services where necessary.

11)Undertaking any other reasonable task that will ensure that clients’ needs are met through the night. For example, this might involve supplying replacement bedding.

12)Reporting any areas of concern, in particular relating to safeguarding, health and safety, security, or the well-being of individual clients, using correct workplace procedures.

13)To follow Safeguarding protocols at all times.

14)Following YMCA Brighton’s policies and procedures at all times, including, but not only, those relating to EDI, Health and Safety, Safeguarding and Governance Data, GDPR and Confidentiality. To respond to all reasonable instructions and guidance as these procedures develop further.

15) Following YMCA Brighton’s Code of Conduct for staff, regarding workplace professionalism, at all times.

16)Attending meetings, and participating in supervision support, outside of normal working hours where necessary, for which compensatory time off in lieu will be granted.

17)To undertake and complete all required training both face-to-face and online through ME Learning.

18)At the end of each shift, complete all required log notes via *computer or logbook including complaints, incident reports etcAll log notes clear and accurate reports of the night’s events to inform the day staff when they come on duty. *Basic IT training will be provided if required.

19)Ensuring the Reception area is kept clean.

20)To undertake any other duties which reasonably fall within the range and responsibilities of this post, as directed.

**Person Specification**

**Knowledge and Understanding**

Understanding of the boundaries to worker/client relationship.

Understanding confidentiality issues and adhering to GDPR and Data governance.

Some understanding of the issues faced by this client group is desirable.

**Experience**

Experience within a similar field or Reception work is desirable

**Skills and Abilities**

Ability to report and record information clearly.

Ability to communicate effectively with a varied client gr