Night Receptionist- Part-time

3 weeks ago

Brighton, United Kingdom Staybridge Suites Brighton Full time

We are seeking an upbeat, driven individual with excellent communication skills.

**What is the job?**

The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As a Night Receptionist, you’ll not only be the person they rely on to handle transactions, offer local insights and anticipate every detail of a friction-free experience. You’ll also create the warm atmosphere that makes our guests feel at home in any location and act as the brand ambassador, H&S champion and crisis contact person during all assigned shifts. Nights operation is the crucial part of the hotel operations and we are looking for a strong, confident and committed individual who is not afraid to make decisions. If it sounds like you, then we would love to hear from you

**Your Day To Day**:

- Be the warm welcome that kicks off a memorable guest experience
- Acknowledge IHG Rewards Club members and returning guests, in person or on the phone
- Take and manage guest bookings, up-selling opportunities and telling them about ways to improve their stay
- Handle cash and credit transactions
- Upsell F&B items from the Pantry.
- Complete the Night Auditing process.
- Start every stay right by swiftly checking guests in and out - take IDs, hand out room keys, and control and release safety deposit boxes
- Stay one step ahead of guests’ needs - record and act on their preferences, and handle their messages, requests, questions and concerns
- Be a trusted contact for all guests. Help them with anything from bill issues to local knowledge, and loop in management when necessary
- Stay safe all the time. Following our safety procedures, you’ll report all incidents and
wear any protective gear needed
- Perform Duty Manager shifts/tasks including security walks.
- Any other responsibilities as arise.

**What We Need From You**:

- Communication skills - guests will need to come to you with concerns as well as
compliments, so you’ll be easy to talk to
- Your problem-solving skills will turn issues into opportunities so every guest leaves
with great memories
- Fluency in the local language - extra language skills would be great, but not essential
- Literate and tech-savvy - you’ll need a good grasp of reading, writing, basic maths and computers
- Flexibility - night, weekend and holiday shifts are all part of the job
- Experience - ideally you’ll have spent at least one year in a front desk or guest service position

**What We Offer?**

We’ll reward all your hard work with a great salary and benefits - including uniform, great room discount and superb training.

Join us and you’ll become part of the global IHG family - and like all families, all our individual team members share some winning characteristics. As a team, we work better together - we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care: that you notice the little things that make a difference to guests as well as always looking for ways to improve.

**Job Types**: Part-time, Permanent, Zero hours contract

Pay: £12.00 per hour

**Benefits**:

- Company events
- Company pension
- Discounted or free food
- Employee discount
- Referral programme

Schedule:

- 10 hour shift
- 12 hour shift
- 8 hour shift
- Flexitime
- Night shift
- Overtime
- Weekend availability

Supplemental pay types:

- Commission pay

Work Location: In person

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