Team Lead, Lead Application Support Specialists

3 days ago

Bracknell, United Kingdom Snow Software Full time

**Job Description**:
Snow Software is looking to add a Team Leader within the Lead Application Support Specialist team. The Team Leader role will encompass effectively leading a group of Specialists by demonstrating best practice and experience in how you approach solving our Customer’s issues.

You will be working within a global support team, who work to resolve customer and partner technical issues or provide them with answers to their questions. You will help to guide and mentor the team to attain the highest possible levels of customer satisfaction whilst also adhering to service level targets.

You and your team members will be performing advanced troubleshooting within customer environments focused on the recreation of customer reported issues and, where necessary, escalation to Product Engineering. You will partner with our Product Engineering team to ensure that product issues are resolved in line with their impact and severity. Your input and expertise will be needed to improve both Snow Product Portfolio and the customer experience.

What we require from you
- Lead a team of Lead Application Support Specialists to ensure that the service provided meets and exceeds our customers' expectations and follows internal guidelines. Both you and your team will provide technical support for issues or any questions that may arise on our Snow Product Portfolio.
- Act as an escalation point for the engineer when they identify challenges to resolving issues in a timely manner. You will work with your team to remove any impediments to the service and to look to enhance opportunities to increase efficiency.
- Take ownership and ensure that your team focus on the most pressing evolving situations to discern how to move them forward to a successful conclusion.
- Acknowledged as a key go-to person by both internal and external stakeholders and will build strong deep relationship across all teams and customers. You will be the bridge between technical and non-technical audiences adding value at every stage.
- Manage the defect submission and communication process, working closely with our engineering teams to prioritize and improve as necessary.
- Drive new best practices and approaches to drive excellence and reliability in the support provision for our Cloud platform.
- Build trust and relationships to actively influence the roadmap of Snow Software, working with our Product Managers and Product Owners.
- Sees and acts upon opportunities to highlight and develop innovative solutions and work arounds to complex challenges.
- Recognized as an ambassador for customer experience, you will be able to articulate the challenges and pain points our customers experience and helping other Snow teams see the criticality of this.

**Qualifications**:

- A minimum of 2 years experience working within the Snow Lead Application Support Specialist team (formerly the SME team).
- A minimum of 5 years Technical Support experience, gained within a business-to-business environment.
- Experience of working with a variety of internal and external stakeholders.
- Good knowledge of Microsoft 365 (configuration and administration knowledge desired).

At least **ONE** of the following:

- Advanced knowledge and experience of Networking, Active Directory, Virtualization, Microsoft Internet Information Services (IIS) and Operating Systems.

**OR**
- Experience of supporting SQL based technologies/software including SQL querying and writing scripts.

DESIRABLE
- Team Leadership or Team Management experience. Especially desirable to have experience of managing a technical team.
- Supporting UNIX/Linux based technologies/software.
- Creation, maintenance and improvement of technical knowledgebase articles.
- Advanced Knowledge of one or more of the following Products: ServiceNow, Salesforce, Adobe, Oracle, G-Suite and IBM BigFix.
- Advanced understanding of cloud technologies and experience supporting products and solutions delivered as a service.

Who you are
- You are a role model for best practice and actively promote it. You deliver value to the business, effectively, efficiently and to a high standard.
- You have the ability to quickly grasp new contexts, think beyond traditional solutions and look for creative solutions.
- You are a strong communicator, confident, clear and warm with a flexible and constructive approach to customers and to the team.
- Excellent interpersonal, communications and coaching skills, both in writing and verbally to a varied audience.
- Excellent time management, decision making, prioritization and organization skills.
- A team player who promotes a spirit of cooperation, knowledge sharing and teamwork.
- Proven technical diagnostic and problem-solving skills.
- Strong stakeholder management, with the ability to work with cross-functional, diverse teams.
- Eager to learn new skills and technologies.

Additional Information

Snow Software is the global leader in technology intelligence solutions, ensuring the t

  • Team Lead, Lead Application Support Specialists

    2 weeks ago

    Bracknell, Bracknell Forest, United Kingdom Snow Software Full time

    Job Description:Snow Software is looking to add a Team Leader within the Lead Application Support Specialist team. The Team Leader role will encompass effectively leading a group of Specialists by demonstrating best practice and experience in how you approach solving our Customer's issues.You will be working within a global support team, who work to resolve...

  • IT Applications Lead

    6 days ago

    Bracknell, United Kingdom BSRIA Ltd Full time

    **The role** Reporting to the IT & Telecoms Manager, this role will take ownership of the development and implementation of systems review and evaluation, risk mitigation, improvement, and integration. Management of reporting analysis, data and business performance modelling in support of strategic planning and review across the organisation. **Work you...

  • IT Applications Lead

    2 weeks ago

    Bracknell, Bracknell Forest, United Kingdom BSRIA Ltd Full time

    The roleReporting to the IT & Telecoms Manager, this role will take ownership of the development and implementation of systems review and evaluation, risk mitigation, improvement, and integration. Management of reporting analysis, data and business performance modelling in support of strategic planning and review across the organisation.Work you will be...

  • Administrator Team Lead

    4 weeks ago

    Bracknell, United Kingdom Berkshire Healthcare NHS Foundation Trust Full time

    Band 4 - Administrator Team Lead CAMHS Common Point of Entry Team, Bracknell. 1 full time available at London House, Bracknell Monday to Friday 9am-5pm The post holder will support effective administration processes within the CAMHS Common Point of Entry Administration team (CPE). The postholder is to act on their own initiative on a daily basis to...

  • Application Support Specialist

    2 weeks ago

    Bracknell, United Kingdom Honda Full time

    **Date**:19 Jun 2024 **Location**: Bracknell, GB **Company**:Honda Motor Europe Ltd At Honda we embrace inclusion in our various policies, so whilst our contracts state that the hours are as required to fulfil the role with a minimum of 35 hours per week, we offer flexibility for when you work. The regular office hours are 08:00 - 16:00 Monday to Thursday...

  • Team Lead

    2 weeks ago

    Bracknell, Bracknell Forest, United Kingdom Connect44 Full time

    Position Overview:Connect 44 are looking for a Team Lead to join our Service Desk Team based in BracknellJob location:United Kingdom, Bracknell, Berkshire***Available Positions:1 positionJob type:PermanentJob RefNumber:TLSDBODescription Work as part of a split shift pattern (6am 3pm / 10am 7pm weekdays + weekend work requirements).This role also offers an...

  • Lead Contract Support

    2 weeks ago

    Bracknell, United Kingdom CBRE Full time

    **Lead Contract Support** **Job ID** - 167799**Posted** - 23-May-2024**Service line** - GWS Segment**Role type** - Full-time**Areas of Interest** Administrative **Location(s)** Bracknell - England - United Kingdom of Great Britain and Northern Ireland CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate...

  • Lead Contract Support

    1 month ago

    Bracknell, United Kingdom CBRE Full time

    CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting for a Lead Contract Support Job Responsibilities To provide exceptional customer service and a comprehensive financial and administrative service through the leadership of the Contract Support Team. Support the...

  • Lead Contract Support

    4 weeks ago

    Bracknell, United Kingdom CBRE Full time

    CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting for a Lead Contract Support Job Responsibilities To provide exceptional customer service and a comprehensive financial and administrative service through the leadership of the Contract Support Team. Support the...

  • Lead Contract Support

    4 weeks ago

    Bracknell, United Kingdom CBRE Full time

    CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting for a Lead Contract Support Job Responsibilities To provide exceptional customer service and a comprehensive financial and administrative service through the leadership of the Contract Support Team. Support the...

  • Lead Contract Support

    1 month ago

    Bracknell, United Kingdom CBRE Full time

    CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting for a Lead Contract Support Job Responsibilities To provide exceptional customer service and a comprehensive financial and administrative service through the leadership of the Contract Support Team. Support the...

  • Software Development Team Lead

    1 month ago

    Bracknell, United Kingdom Spectrum IT Recruitment Full time

    Software Development Team LeadIf you are considering sending an application, make sure to hit the apply button below after reading through the entire description.Software Development Team Lead required by a leading global Cloud Technology company based in Bracknell. The company are working on cutting-edge technology including AI and propensity modelling. The...

  • Software Development Team Lead

    1 month ago

    Bracknell, United Kingdom Spectrum IT Recruitment Full time

    Software Development Team LeadIf you are considering sending an application, make sure to hit the apply button below after reading through the entire description.Software Development Team Lead required by a leading global Cloud Technology company based in Bracknell. The company are working on cutting-edge technology including AI and propensity modelling. The...

  • Software Development Team Lead

    1 month ago

    Bracknell, United Kingdom Spectrum IT Recruitment Full time

    Software Development Team LeadIf you are considering sending an application, make sure to hit the apply button below after reading through the entire description.Software Development Team Lead required by a leading global Cloud Technology company based in Bracknell. The company are working on cutting-edge technology including AI and propensity modelling. The...

  • Lead Contract Support

    2 weeks ago

    Bracknell, Bracknell Forest, United Kingdom CBRE Full time

    Lead Contract SupportJob ID Posted 23May2024Service line GWS SegmentRole type FulltimeAreas of InterestAdministrativeLocation(s)Bracknell - England - United Kingdom of Great Britain and Northern IrelandCBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting for a Lead...

  • Clinical Lead

    6 days ago

    Bracknell, United Kingdom Berkshire Healthcare NHS Foundation Trust Full time

    Band 7 - Full Time **Salary**: £45,753 to £68,525 **Location**: Bracknell You We are seeking an experienced Clinical Lead to join our team in Bracknell where you will lead and support our community nurses. You will have a Specialist Community Nursing Qualification and hold an Independent Prescribing Qualification (V300) or willing to undertake this...

  • Epr Application Specialist

    3 weeks ago

    Bracknell, United Kingdom Berkshire Healthcare NHS Foundation Trust Full time

    EPR Application Specialist, IM&T, Split home based and office based - Berkshire Therefore, the Trust is seeking someone with strong project management/coordination skills who has experience working across multiple disciplines and has strong skills in being able to multi-task across multiple activities. You will have a strong attention to detail and...

  • Clinical Lead

    1 month ago

    Bracknell, United Kingdom Berkshire Healthcare Foundation Trust Full time

    Job summary Clinical Lead Band 7 - Full Time Salary: £45,753 to £68,525 Location: Bracknell You We are seeking an experienced Clinical Lead to join our team in Bracknell where you will lead and support our community nurses. You will have a Specialist Community Nursing Qualification and hold an Independent Prescribing...

  • Clinical Lead

    4 weeks ago

    Bracknell, United Kingdom Berkshire Healthcare Foundation Trust Full time

    Job summary Clinical Lead Band 7 - Full Time Salary: £45,753 to £68,525 Location: Bracknell You We are seeking an experienced Clinical Lead to join our team in Bracknell where you will lead and support our community nurses. You will have a Specialist Community Nursing Qualification and hold an Independent Prescribing...

  • Application Support Specialist

    4 days ago

    Bracknell, United Kingdom Snow Software Full time

    **Job Description**: **Job Description**: **Key Responsibilities** - Providing technical support for issues or any questions that may arise on our Snow Products. - Collaboration between the support teams globally to share knowledge on Snow Products, known issues and troubleshooting, all contributing to shared goals of CSAT and MTTR. - Continuing to...