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Senior Representative, Client Processing

5 months ago

Manchester, United Kingdom The Bank of New York Mellon Corporation Full time

**Description**:
Working with a collaborative global team to achieve goals and targets.

The successful applicant will work in a fast-paced, deadline driven environment.

The teams work with several dynamic tools and systems to assist in the monitoring and resolution of tasks and use up to date technology to collaborate with internal colleagues.

The role requires good attention to detail, effective communication skills and the ability to escalate potential risks to both peers and management.

**Job Purpos**

The duties and tasks you will learn and be responsible for may include, but may not be limited to, the following:

- Processing transactions
- Sending client instructions
- Monitoring and/or reporting processing activity
- Updating data in internal BNY Mellon systems
- Reconciliation of stock and cash positions
- Monitors exceptions until resolved
- Responding to client enquiries
- Identifying process improvement opportunities

**Knowledge, Skills and Experience**:
Essential:

- Strong communication and time management skills
- Ability to prioritise, multi-task and be able to work under time pressure to meet strict deadlines
- Clerical skills with particular focus on accuracy, attention to detail, organisation and problem-solving skills
- Have a proactive mindset and be confident to challenge and question processes to help drive process improvement
- Ability to escalate quickly and effectively to team lead/manager
- Adherence to policy and operational procedures and comfortable working in a highly regulated environment
- Ability to learn quickly and take responsibility for own learning and development.
- Fluency in English (speaking and writing)
- Proficiency with Microsoft Office and computer literate

Desirable
- Experience within a client focussed environment preferred but not essential
- Entry level office work desirable
- Understanding of back office operations within a bank/finance company

**BNY Mellon is an Equal Employment Opportunity/Affirmative Action Employer. Minorities/Females/Individuals With Disabilities/Protected Veterans.**

**Our ambition is to build the best global team - one that is representative and inclusive of the diverse talent, clients and communities we work with and serve - and to empower our team to do their best work. We support wellbeing and a balanced life, and offer a range of family-friendly, inclusive employment policies and employee forums.