Telecare Officer X2

2 weeks ago

Bristol, United Kingdom Bristol City Council Full time

**Full Time, Fixed Term for 6 months working**
**7.30am - 19.30.**
**Bank holiday and weekend working applies**
**.**

**Part Time 21 hours per week, Fixed Term for 12 months working**
**1.30pm - 7.30p**
**m. Bank holiday and weekend working applies**
**.**

We are seeking to recruit two Telecare Officers.

Can you deliver the highest level of solution-orientated customer care to our Telecare service users? Are you caring? Do you have an eye for detail? If so this exciting post is for you.

You will be the first point of contact in a fast moving, multi-functional 24/7/365 emergency operation centre. Taking a key role in supporting vulnerable customers, responding to life and limb telecare/telehealth services, by building supportive customer relationships through effective communication and liaison.

You will respond to Telecare emergency calls from a range of service users; you will provide reassurance and arrange the appropriate response for the most vulnerable when needed. In addition to this you will take Out of Hours calls covering a range of council services.

You will be required to work creatively in an innovative integrated manner, in line with the scope and vision of the Operations Centre, ensuring that improved services are delivered to vulnerable people in Bristol and beyond.

You will ensure excellent communication, customer service, and accuracy, including liaising with the public, internal and external customers, as well as using your own initiative to solve problems. Good IT skills and confidence in the use of Microsoft Office are also required

**You will be working in a 24/7critical emergency response environment, with the requirement to work a shift pattern**
**to include weekends and bank holidays (additional allowance of £12.34 per hour plus time of in lieu applies for Bank holiday working).**

**Why Bristol City Council?**

At Bristol City Council, we go that extra mile for our team; we offer a work environment which promotes a positive culture, is supportive and recognises and rewards achievements, and enables career progression opportunities, giving you the chance to use your skills and develop new ones within a high-profile organisation. Once you have successfully completed your six-month probation period, hybrid working arrangements are available; mixing both home and office working.

Join us and you’ll receive an excellent rewards package including membership of the Local Government Pension scheme, and a generous annual leave allowance. In addition, you’ll be working in a supportive environment where you’ll have the chance to make Bristol a better place and contribute to its future.

**How do I apply?**

**For permanent Bristol City Council employees, this post will be a secondment.
**For employees who are currently on a fixed term contract with Bristol City Council, the secondment must not extend beyond the end of the fixed term period to ensure there is a substantive post to return to.**

**If you are currently a casual worker or a member of an employment agency (currently working with Bristol City Council) this post will be a fixed term contract.**

**For more information**
**please contact**
**Hayley Ash on**
- At Bristol City Council, we value having a workforce as diverse as the city we serve. We therefore welcome, develop and promote people from all sections of the community. Appointments will be made on merit._

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