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Sales Administrator

1 month ago

Shrewsbury, United Kingdom Protecture Technology Ltd Full time

At Protecture we enable technology-driven, tailored outcomes for our clients. We achieve this by understanding the challenges of forward-thinking organisations. We define and deliver outcomes across their digital transformation journey across a broad spectrum of Cyber Security, Data Governance or Technology Solutions.

Our team is a unique blend of senior-level expertise across Technology Transformation, Data Governance, Risk Mitigation, Programme Management and Delivery.

We work with clients in diverse sectors such as engineering and manufacturing, legal and financial services, large third sector, and private education.

We are a forward-thinking, energetic and passionate team, with a culture where both people, and time, are valued equally. We encourage open communication through listening and curiosity and value leadership over management. Our team embrace responsibility, challenge and change, through personal and professional development and a commitment to wellness and wellbeing.

**The job**:
Provide a professional and efficient first point of contact for customers, ensuring they receive a first-class service whilst optimising sales opportunities. Support the sales and commercial activities of the team, ensuring all information and processes are effective and accurate.

**Key Accountabilities/Primary Responsibilities**:

- Provide administrative support to the Sales Management team, ensuring all processes are implemented effectively and standards of performance attained.
- Maintain all product and pricing information on a central system and individual customer profiles.
- Create revised price lists as required and issue to customers as appropriate.
- Enter all orders on the system, ensuring quantities, prices and discounts are accurate, issuing order confirmations to customers, and maintain daily sales order accuracy report.
- Carry out a daily review of all outstanding sales orders, ensuring all orders are actioned as per schedule.
- Perform a proactive telesales service to all customers, obtaining pre-orders wherever possible.
- Maintain an accurate database of customer information including contact details, product preferences and any special terms.
- Create and maintain sales data sheets recording sales by customer, product, volume, value, and profit.
- Collaborate closely with the Delivery Manager to ensure all customer requirements can be fulfilled efficiently and profitably.
- Create and maintain databases as required for marketing and technical purposes.
- Undertake pre-emptive credit control activity making prompt contact with customers and effectively resolving errors and issues.
- Produce a daily list of purchase orders for Accounts Department and raise sales invoices in a timely fashion.

Provide any other duties that may be required from time to time for the smooth running of the business

**Required Skills and Experience**:

- Good numeracy and literacy ability
- Good financial understanding and ability to reconcile numbers.
- Excellent communicator with great interpersonal skills and the ability to build effective business and customer relationships.
- Customer focused and driven by results and achievement.
- Take responsibility for own workload and take ownership of decisions.
- Strong administrative skills and attention to detail
- Personable, positive, and resilient
- Team player with strong work ethic
- Pragmatic approach to problem solving and ability to use initiative as appropriate.
- Minimum 12 months’ previous experience in a customer service/sales support role.

**Desired Skills and Experience**:

- Previous telesales and/or sales negotiation experience
- Good understanding of, and previous experience in pricing
- Competent to Advanced level in Excel
- Creative, with ability to design documents and present information attractively

**Job Types**: Full-time, Permanent

**Salary**: Up to £26,000.00 per year

**Benefits**:

- Casual dress
- Company events
- Company pension
- Employee discount
- Flexitime
- On-site parking
- Sick pay
- Wellness programme
- Work from home

Schedule:

- Flexitime
- Monday to Friday

Ability to commute/relocate:

- Shrewsbury: reliably commute or plan to relocate before starting work (preferred)

**Experience**:

- Sales administration: 1 year (preferred)
- administration: 1 year (preferred)

Work Location: In person

Reference ID: Sales Administrator

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