Clerical Officer
2 weeks ago
Analyse the data to ensure this accurately reflects the attendance, and bring any anomalies to the attention of medical staff.Ensure completed ED records cards are accurately filed in the ED record library. On receipt of investigation results, check the Careflow PAS to ascertain if the result is relevant to an ED attendance and accurately file within the ED record, or forward the result to the appropriate department. Produce ED clinic attendance lists, create eDMS (our electronic patient record) episode folders and prepare in readiness for clinics. Receive patients arriving for ED clinic attendances, and record the attendance/outcome on the Careflow PAS.
Record admission details of patients being admitted via the department onto the Careflow PAS; ensure all relevant ED documentation is copied into the case notes. Prepare new case note folders if no previous notes exist, ensuring registration procedures are followed. This includes supporting the admin for admissions to wards out of hours. Take details from GP practices regarding patients being referred to the Acute Assessment Unit (AAU).
On arrival of the patient ensure they are correctly booked onto the ED module of the Careflow PAS. When patient transfers from ED to AAU ensure admission details are recorded on Careflow PAS and all necessary documentation/case notes are prepared and passed to AAU. Ensure the correct ED coding is entered onto Careflow (as per defined procedures). Subsequently ensure the patient is discharged, or transferred on Careflow to an in-patient ward.
Ensure relevant procedures are followed in the event of Careflow PAS downtime. Ensure relevant procedures are followed in the event of a request for fast track child protection case notes. Where necessary inform patients/parents/guardians of the reasons for any delays in the department. Liaise with parents querying individual waiting times and offer explanations as to why others may have taken priority.
The post holder will be required to deal with parents/guardians who may be angry or distressed. Excellent customer service will be required throughout. Ensure effective communication both within the Trust and between GPs, police, ambulance personnel, NHS 111, and patients/parents etc. is maintained.
Exercise independent judgement and initiative based on acquired experience and knowledge when problems arise by taking appropriate action to resolve the problem or referring to the appropriate person. Responsibility for ensuring all data entered on the Careflow PAS is accurately recorded, with particular regard to ensuring no duplicate patient registrations are made. Ensure that the Trusts Code of Practice for Safeguarding Patient Information is adhered to at all times. Ensure that both the Trusts Health and Safety Policies are adhered to at all times.
Constant liaison with medical and nursing staff within the department. Deal with enquiries regarding the whereabouts of patients. Ensure specimens are accepted and dealt with appropriately, ensuring they are distributed to appropriate departments (or transport for those going externally) within acceptable time scales. Use of the Careflow PAS to: Register new patientsRecord ED attendancesRecord admission/discharge/transfer detailsCheck and update patient informationMake ED and outpatient clinic appointmentsRequest and distribute computer print outs/record cards & labels Act as reception point for the main hospital out of hours and deal with all enquiries presenting at the ED reception desk.
Advise patients presenting over the age of 16 years to attend the Royal Hallamshire Minor Injuries Unit or the Northern General A&E Department. If there is any concern over the conditionof these patients, seek advice from nursing staff.Outside normal working hours, or in the absence of the supervisor, if members of staff ring in at short notice because they are unable to cover their shift, telephone other members of staff toattempt to find cover. If unable to do so contact a manager. You will be asked to cover ad hoc shifts and flexibility to do this on occasion is required.
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