Customer Serivce Scheduler

4 weeks ago


London, United Kingdom Westray Recruitment Group Full time

**CUSTOMER SERVICE SCHEDULER OPPORTUNITY**
Our client is a market leading technology business. Their primary aim is to provide high quality Modern Workplace Technology solutions tailored to individual customer requirements. Client seeks to appoint a customer service scheduler, this role is based inSouthampton.
**WHATS IN IT FOR YOU?**
- 23 days holiday plus bank holidays, rising to 28 days
- Discounts and savings hub
- Salary of 23k Per Annum
- Healthcare cash plan
- Death in Service
- Cycle to work scheme
- Robust Employee Assistance Programme

**CLIENT DETAILS**
Our client is a market leading and ever-growing technology business. Their expertise and experience spans four key areas: Managed Print, Information Management, Agile Working, and Telecoms.
**WHAT WILL YOU BE DOING IN YOUR ROLE?**
- It is your duty to manage, monitor and prioritise the daily schedules of field-based Engineers
- It is your duty to track and source parts for deliveries
- You will be tasked with liaising with warehouse to source parts for devices
- It is your duty to ensure that agreed SLA’s to customers are met or exceeded
- You will be tasked with providing customers with Engineers arrival times and delays
- It is your duty to liaise with 3rd party suppliers
- You will be tasked with assisting customers with simple user fixes over the phone
- It is your duty to conduct other various administrative duties

**QUALIFICATIONS/SKILLS REQUIRED**
- Experience of working in a customer focused environment
- Good geographical knowledge is an advantage as engineers are based throughout the UK
- Strong organisational and communication skills
- Ability to multi-task and work well under pressure
- Excellent time management skills
- Experience of working with Microsoft Office including excel, teams, outlook, word

**INTERESTED?



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