Telephone Customer Service Scheduling Executive

3 days ago


Leeds, United Kingdom BonBon Languages Full time

** URGENTLY REQUIRED ** Telephone Customer Service Scheduling Executive - Leeds**

**Leeds - Must ideally drive due to the location of the company**

**3 days office, 2 days remote. Salary £19K increasing to £20K after 3 month probation period**

We are working with an excellent company, with lovely offices and a nice team environment.

**Why this role is great**
- Opportunity to work in a lovely and comfortable working environment
- Training provided
- Flexibility from the company
- Great team and culture
- Differing shift patterns - 37.5 hours weekly between 8am and 6pm
- Work from home 2 days a week
- 28 days holiday a year (including bank holidays)
- After 1 year service - take your birthday off for free
- Family run business
- Realistic progression opportunities

**Main duties/a bit about the role**
- Dealing with incoming calls for booking engineer appointments
- Dealing with insurance companies
- Logging into phone queues
- Attending a daily brief conference call with all the operations staff
- Making outbound calls to customers to book in services
- Working to SLA timescales

**The background of the successful person/the experience needed**
- Customer Service experience from any background, ideally office, is strongly preferred
- Able to follow processes
- Nice, friendly team player
- Ability to think outside of the box
- Scheduling experience of any kind would be beneficial but not essential
- Excellent telephone manner
- Computer literate
- Good learner
- Dynamic

**Job Types**: Full-time, Permanent

**Salary**: £19,000.00 per year

Schedule:

- Monday to Friday
Application question(s):

- Are you a driver with your own vehicle?
- Are you available immediately?
Reference ID: 297


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