Telephone Executive

3 days ago


Leeds, United Kingdom The Recruitment Crowd (Yorkshire) Ltd Full time

**Telephone Executive**

**£21,000 - £30,000 + Monthly Bonus + Healthcare + Pension + 25 Days + Banks + Additional Leave + Gym Discounts + Progression**

**The Company**

Our client is a key player within the Financial Services Marketplace. The business is absolutely thriving at the moment and with the Internal Customer Service function being so busy we are looking to recruit to combat the exciting growth the company areexperiencing. We are looking for an experienced Telephone Executive to be based at their offices in Leeds.

**The Role**

**Key Responsibilities**:

- Handling inbound calls and queries
- Managing the live website chat and dealing with any queries
- Ensure the customer database is kept up to date at all times with accurate information
- Maintain quality phone calls with customers
- Use of Forcemanager and Artemis
- Handle multiple queries and cases
- As a telephone executive you will be responsible for new registrations for the Business development team
- Inform clients of the correct case updates and information.
- Inform clients of the correct point of contact and account manager for each case.
- Maintain high professional standards always.

**FULL JOB DESCRIPTION AVAILABLE TO CANDIDATES UPON SUCCESSFUL TELEPHONE SCREENING**
- Proven track record in a similar role (Customer service advisor, inbound call handler, Telephone advisor)
- Strong customer service background
- Experience and knowledge of the financial services industry
- Strong customer service background
- Proven track record in similar role within Financial Services industry
- You must live within a commutable distance to Leeds

For more information on this role, then please contact Chelsea Robson at TRC Group along with your CV via this advertisement.


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