Administrative Officer

3 weeks ago

Oxford, United Kingdom The Manor Surgery Full time

**Administrative Officer**

**The Manor Surgery, Osler Road, Headington, Oxford**
- Hours:37 hours per week, Monday to Friday_
- Salary: Dependent on experience_

We are a large GP Practice in Headington looking to recruit an enthusiastic, full-time Administrative
Officer with excellent communication and IT skills.

We are a modern, friendly practice, with patient care at the heart of all we do. With a growing practice population we are keen to continue to develop our administrative teams to ensure we offer the best possible care to patients and excellent support to our clinical team.

This is a busy and demanding role that requires flexibility and the ability to think on your feet. We are looking for a team player who will thrive in a high-pressure environment. You should be reliable, have good time keeping skills and a strong work ethic.

**Job Title**: Administrative Officer
**Responsible to**: Patient Services Lead
**Accountable to**: Practice Manager

**Job Summary**:
To provide general administrative support to the doctors and health professionals, involving word processing and audio typing skills with general clerical work.

**Key Responsibilities**:
Duties may be varied from time to time under the direction of the Practice Manager and other senior members of staff, dependent on current and evolving practice workload and staffing levels:

- Carrying out a variety of administration duties including preparing and printing repeat prescriptions according to standard operating procedures at patients request, distributing prescriptions, photocopying, preparing of letters for posting and clerical support to others within the Practice
- To provide an efficient audio, copy typing and word processing service for GPs and health professionals as required. This includes the typing of letters, reports, patient referrals, minutes, memorandums, etc. in an accurate and quality manner.
- Use of the Choose and Book system where appropriate to assist in referral of patients to one or more hospital(s) of their choice which includes sending out relevant documentation to the patients. Resolving problems relating to Choose and Book, including changes to place of

referral and dealing with rejected referrals. Updating clinicians to changes in Choose and
Book.
- Responding to tasks and requests sent via Docman and AccuRx.
- Efficient timely action of Fast Track Cancer Referrals ensuring all required information is included to avoid unnecessary delay in processing.
- To make appointments, bookings and admissions as required.
- To liaise and arrange meetings as required and to attend meetings and take minutes.
- To establish and maintain filing and administrative systems so that written or computer information is easily accessible and secure.
- Scanning correspondence and allocating to patient records or onward electronic workflow according to practice policies and procedures.
- To access medical records and process requests for targeted and full insurance reports using iGPR portal
- To file patient records and correspondence in patient medical records.
- To receive incoming and initiate outgoing telephone calls in order to facilitate timely and appropriate communications with others, taking messages and dealing with appropriate queries.
- To maintain the computer clinic system in an accurate and secure manner.
- To assist with the gathering of statistics and information when required.
- To provide cover for members of the administrative team during periods of sickness and annual leave.
- Undertaking registrations/deductions of patients at the Practice following practice procedures including receiving and checking forms, processing Lloyd George records and providing advice as required.
- Covering Reception if required
- Any other duties as reasonably required by the Patient Services Lead.

**Other requirements of the post-holder**:
**Confidentiality**
- In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
- In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential
- Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data

**Health & Safety**

The post-holder will assist in promoting and maintaining their own and others’ health, safety and security as defined in the p

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