Service Advisor

6 months ago


Blackburn, United Kingdom Stoneacre Full time

To be the main point of contact for customers requiring servicing or repair to their vehicles. Manage the flow of information between the workshop and the customer, whilst delivering excellent customer service at all times

**A competitive basic salary and OTE up to £32000**

Your basic salary will be supplemented by a target driven bonus scheme so you can further boost your earnings.

Support to develop your career through manufacturer training.

The chance to work on quality brands

**Benefits**:

- Attractive Salary
- Bonus Scheme
- 28 holidays (inc statutory bank holidays)
- Pension
- Modern and computerised equipment
- Job security from a growing business
- Overtime
- Staff Discounts
- On-site parking

**Key Responsibilities**:
To manage all customer interactions on behalf of the dealership

Identify service needs and requirements of the customer

Establish understanding and an agreement with the customer of the work required and agree time frames

Manage the handover and administration of customer vehicles

Explain the work carried out on vehicle, ensuring customers full understanding and authorisation

Manage any necessary liaison with department manager regarding customer dissatisfaction

Follow up in line with dealership procedures

Understand and follow brand service requirements

Maintain product knowledge on the full product range

Maintain relevant systems ensuring accuracy at all times

Accurately complete job cards and reports, including any descriptions of faults reported by the customer

Key Competencies:
Communication

Customer Focus

Relationship Building

Brand Alignment

**Experience**:
Previous experience within a Customer Service delivery role

Willing to attend manufacture training courses

Competent in ICT, Maths & English

Must have a minimum of 1 year service advisor experience

Preferred experience with RTC & Kerridge /ADP Systems

**Job Types**: Full-time, Permanent

**Salary**: £26,000.00-£32,000.00 per year

**Benefits**:

- Company pension
- Employee discount
- Free parking
- On-site parking
- Store discount
- Wellness programme

Schedule:

- Monday to Friday
- Weekend availability

Supplemental pay types:

- Bonus scheme
- Performance bonus

The Company has experienced unprecedented growth over the past few years. We have a vast number of employees, and provide support to clients from all over the country.


  • Service Advisor

    7 months ago


    Blackburn, United Kingdom The Solution Automotive Recruitment Full time

    Job reference number- JJ67R3- Job Type- Full time- Location- Blackburn, Lancashire, England- Salary- £26500-£30000 per annum**Job description**: **Vacancy - Service Advisor - Blackburn** We are looking to recruit an experienced and professional Automotive Service Advisor for a thriving dealership in the Blackburn Area. Working hours are 8:30am to 6:00pm...

  • Service Advisor

    7 months ago


    Blackburn, United Kingdom The Solution Automotive Recruitment Full time

    Job reference number- JJ67- Job Type- Full time- Location- Blackburn, Lancashire, England- Salary- £26500-£30000 per annum**Job description**: **Vacancy - Service Advisor - Blackburn** We are looking to recruit an experienced and professional Automotive Service Advisor for a thriving dealership in the Blackburn Area. Working hours are 8:30am to 6:00pm...

  • Service Advisor

    6 months ago


    Blackburn, United Kingdom The Solution Automotive Recruitment Full time

    Job reference number- JA1313- Job Type- Full time- Location- Blackburn, Lancashire, England- Salary- £30000-£36000 per annum**Job description**: **Service Advisor - Blackburn Area** Basic - Up to 30k DOE Realistic OTE - 35k - 36k Mon - Fri - 8.00am - 6.00pm Saturdays on a rota basis paid at time and a half We have a very good opportunity for a Service...


  • Blackburn, United Kingdom MBA Group Full time

    **Full Job Description** Our client, a leading car motor group are currently looking for a **Service Advisor** to join their business based out of their **Blackburn** dealership. As a **Service Advisor, **you will give every customer a personalised experience, impart your expertise and provide them with increased awareness and knowledge of their vehicle so...

  • Service Advisor

    6 months ago


    Blackburn, United Kingdom Lookers Plc Full time

    Overview: **Lookers Volkswagen Blackburn** **Contract Type: Permanent, full time** **Salary: £26,000 - £28,000 per annum plus £4,800 bonus** **Hours: Monday - Friday 08:00- 17:30 Saturday: 08:30-12:30 (rota basis)** Lookers Volkswagen Blackburn are recruiting for an experienced and dedicated Service Advisor to join our Aftersales Team which consists...


  • Blackburn, United Kingdom Ador Talent Ltd Full time

    **Customer Service Advisor** **Salary: £23,000 (Reviewed & Increased After Probation) + Performance Related Bonus** **Shift: Monday to Friday 9:30am - 6:00pm** **Ador Talent** are working with an Engineering company based in Darwen/Blackburn, who design, build, operate and maintain centralised and efficient engineering solutions. Due to continued growth...


  • Blackburn, United Kingdom Ador Talent Ltd Full time

    **Customer Service Advisor** **Salary: £23,000 (Reviewed & Increased After Probation) + Performance Related Bonus** **Shift: 9:30am - 6:00pm** **Ador Talent** are working with an Engineering company based in Darwen/Blackburn, who design, build, operate and maintain centralised and efficient engineering solutions. Due to continued growth and completion of...


  • Blackburn, United Kingdom Ador Talent Ltd Full time

    **Customer Service Advisor** **Salary: £23,000 (Reviewed & Increased After Probation) + Performance Related Bonus** **Shift: 9:30am - 6:00pm** **Ador Talent** are working with an Engineering company based in Darwen/Blackburn, who design, build, operate and maintain centralised and efficient engineering solutions. Due to continued growth and completion of...

  • Service Advisor

    6 months ago


    Blackburn, United Kingdom Marshall Motor Group Full time

    **Service Advisor**: Job description **Customer Service Advisor** **Location: Mercedes Benz Of Blackburn** **Hours: 46.25 hours per week, including Saturday mornings on a rota basis** **Salary: Competitive Basic Salary Including an uncapped OTE** **Benefits: 25 days annual leave plus bank holidays, life assurance, pension scheme, wellbeing support,...

  • Service Advisor

    7 months ago


    Blackburn, United Kingdom Stoneacre Full time

    **About the role** We are excited to be recruiting for a Senior Service Advisor. This is an unrivalled opportunity to join one of the UK’s fastest growing motor groups. A fantastic opportunity to take the next step into your customer service development and become the best of the best. You will be responsible for delivering the highest level of customer...

  • Service Advisor

    7 months ago


    Blackburn, United Kingdom Stoneacre Full time

    **About the role** We are excited to be recruiting for a Service Advisor. This is an unrivalled opportunity to join one of the UK’s fastest growing motor groups. This is a fantastic opportunity to take the next step into your customer service development and become the best of the best. You will be responsible for delivering the highest level of...

  • Service Advisor

    7 months ago


    Blackburn, United Kingdom Vantage Motor Group Full time

    **New opportunity not to be missed**! **Vantage** are looking for a **Service Advisor **to join our team based in **Toyota Blackburn**. In return you will receive a competitive salary of up to £24,199 per annum (Dependant on experience), up to £31,799 including OTE with excellent benefits! At Vantage we have built carefully on our success and we are proud...

  • Service Advisor

    6 months ago


    Blackburn, United Kingdom Vantage Motor Group Full time

    **New opportunity not to be missed**! **Vantage** are looking for a **Service Advisor **to join our team based in **Toyota Blackburn**. In return you will receive a competitive salary of up to £24,199 per annum (Dependant on experience), up to £31,799 including OTE with excellent benefits! At Vantage we have built carefully on our success and we are proud...

  • Service Advisor

    6 months ago


    Blackburn, United Kingdom Vantage Motor Group Full time

    **New opportunity not to be missed**! **Vantage** are looking for a **Service Advisor **to join our team based in **Toyota Blackburn**. In return you will receive a competitive salary of up to £24,199 per annum (Dependant on experience), up to £31,799 including OTE with excellent benefits! At Vantage we have built carefully on our success and we are proud...


  • Blackburn, United Kingdom Careium Full time

    **Customer Service Advisor** **Monday to Friday 9am-5pm** **Blackburn, Lancashire** We are looking for some more heroes to join our Careium Family Do you have a genuine interest in helping other people? Would you like a job were every day you knew you made a vital difference to somebody’s life. We have fantastic opportunity for a Customer Service...


  • Blackburn, United Kingdom Careium Full time

    **Customer Service Advisor** **Monday to Friday 9am-5pm** **Blackburn, Lancashire** We are looking for some more heroes to join our Careium Family Do you have a genuine interest in helping other people? Would you like a job were every day you knew you made a vital difference to somebody’s life. We have fantastic opportunity for a Customer Service...

  • Service Advisor

    7 months ago


    Blackburn, United Kingdom Stoneacre Full time

    To be the main point of contact for customers requiring servicing or repair to their vehicles. Manage the flow of information between the workshop and the customer, whilst delivering excellent customer service at all times **A competitive basic salary and OTE up to £32000** Your basic salary will be supplemented by a target driven bonus scheme so you can...


  • Blackburn, United Kingdom Marshall Motor Group Full time

    **Customer Service Advisor** **Location: Mercedes Benz Of Blackburn** **Hours: 46.25 hours per week, including Saturday mornings on a rota basis** **Salary: Competitive Basic Salary Including an uncapped OTE** **Benefits: 25 days annual leave plus bank holidays, life assurance, pension scheme, wellbeing support, employee discount for servicing and...


  • Blackburn, United Kingdom General All-Purpose Plastics (GAP) Ltd Full time

    **Are you looking for something new in your career? If you're an experienced customer service advisor, we have some exciting news for you!** Our sales development team is expanding, and we're looking for outgoing, friendly, and motivated customer experience advisors to join us at our head office in Blackburn (BB1). **The Role**: As a customer experience...


  • Blackburn, Blackburn with Darwen, United Kingdom beBee Professionals Full time £20,000 - £25,000

    We are seeking a highly skilled and sales-focused Sales and Service Advisor to join our team in Blackburn, United Kingdom. As a key member of our retail team, you will play a vital role in delivering exceptional customer service and supporting the store's day-to-day operations.Responsibilities:Provide excellent customer service and assist customers with...