Receptionist

7 months ago

AshbyDeLaZouch, United Kingdom Premier Work Support Full time

Key Responsibilities:

- Act as first point of contact on reception for clients and visitors, providing a professional and friendly service as well as delivering an exceptional first impression
- Demonstrate a true passion for customer service by pro-actively seeking ways to surprise and delight our clients and guests, always going above and beyond following the "yes-we-can" ethos
- Provide the image and service representative of a 5-star business through smiling, professionally greeting clients and visitors, communicating clearly and effectively, taking pride in the reception area and enjoying a professional business environment
- Provide a warm welcome, build friendly, professional relationships with all colleagues and clients Keep reception area clean, tidy and free from clutter and personal belongings in order to maintain a professional image
- Promote a professional, pro-active and positive image to the reception team at all times, act as an ambassador
- Deal with and resolve client and visitor enquiries
- Book services required for the functions / events i.e., set up, equipment, maintenance, hospitality etc.
- Be aware of Health and Safety responsibilities and assist with ensuring a safe working environment.
- Do not leave the Reception desk unattended and to inform client contact on site when taking breaks
- Maintain the highest levels of personal presentation / appearance at all times
- Attend team meetings on an ad-hoc basis, be polite, tactful and diplomatic in all dealings with others
- Possess the ability to communicate in a calm professional manner and an excellent telephone manner and interpersonal communication skills
- Computer literate in order to be able to operate the reception systems to book meeting rooms using the Meeting room booking system
- Attention to detail, excellent time keeping and follow absence procedures, regular meeting room checks and report any faults
- To ensure that all Client site procedures and standards are met and action general concierge queries i.e., meeting rooms, site facilities, taxi bookings, restaurant bookings, etc.
- To work as part of the contracted teams (Housekeeping, Catering, Security, One Engineering Team)
- To inform the host of their visitors' arrival and to escort visitors to their meeting room if needed
- To develop a knowledge of the surrounding area pertaining to the client's premises in order to provide an efficient service
- To maintain and use the client operating system in accordance with guidelines and be extra vigilant and more aware of surroundings in terms of people, property and premises.

Hours are from Monday to Friday 08:30 to 17:30.

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