IT Support Engineer

4 weeks ago


London, United Kingdom Rise Technical Recruitment Limited Full time

1st/2nd Line Support Engineer
Holborn - London (office based 4 x per week)
£25,000 - £30,000 + Progression + Tech Scheme (personal technology) + Professional Qualification Scheme + Pension + Healthcare + 33 Days Holiday
Excellent opportunity for a IT Support Engineer to join a well-established Subject Matter Expert Specialist organisation in Central London offering professional training, personalised career development, and an excellent benefits package.
This company connect people from across the globe to share specialist knowledge, and to allow businesses, organisations, investors, Governments to make expert informed decisions. With over 200 people in 3 countries, and growing, they are able to operate andassist their clients anywhere in the world.
In this role you will utilise the ticketing system to monitor and respond to support request tickets, escalating queries when needed. You will provide 365 and Azure AD account administration and maintain daily checks across the companies IT Infrastructure.
This is a fantastic opportunity for 1st/2nd line IT Support Engineer to learn new technical skills, gain professional qualifications and progress their career in a thriving organisation with excellent benefits.
The Role:
*Proving AzureAD system administration
*Responding to, and escalating ticketed enquiries on the service desk
*Maintaining daily checks across IT Infrastructure
*Assisting users to restore services and provide direct support to clients
The Person:
*Previous experience in a 1st or 2nd line support role
*Experience managing Microsoft Technologies such as M365, AzureAD and Teams
*Experience with Ticketing systems and MDM (mobile device management)
*Experience working in a Global or scaling company would be advantageous
*Office based 4 x per week
This vacancy is being advertised by Rise Technical Recruitment Ltd. The services of Rise Technical Recruitment Ltd are that of an Employment Agency.



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