Volunteer Retail Assistant

6 months ago

WaltonontheNaze, United Kingdom St Helena Hospice Full time

St Helena Volunteers

**VOLUNTEER ROLE DESCRIPTION**

**Role Title **Volunteer Retail Assistant

**Department/Shop **Various shops - hours by arrangement with shop manager to cover opening hours between Monday to Sunday

**Location **Various across North Essex (Colchester / Tendring)

**Reporting To **Shop Manager

**Volunteering at St Helena**

**We ask that all volunteers are sympathetic to and be able to project the philosophy, vision and values of St Helena.**

**The benefits of being a St Helena volunteer include**:

- The opportunity to develop new and existing skills and gain experience in the workplace
- The opportunity to make new friends in your local community
- The satisfaction of knowing you are making a difference to people facing incurable illness or bereavement
- Full support of a specified line manager within a dedicated team
- Volunteering has been proven to help improve mental health and wellbeing and is therapeutic by keeping you active
- Regular news and updates about what’s happening at St Helena so you feel part of the team
- Gives you a sense of purpose - the feel good factor

**Role summary**

To work as part of a team and assist the shop manager to maximise income from the sale of donated goods.

**Main duties of the role**
- Customer service
- Operating till & cash handling
- Signing customers up to Gift Aid scheme & inputting gift aid data if required
- Preparing donated goods for sale
- Ensuring recyclable goods are put in appropriate place
- Pricing as outlined by the shop manager
- Display and merchandising (may include transferring items from one display to another)
- Stock control
- Sort donated goods (this will include lifting or moving moderately heavy items such as sacks of donated clothes or boxes containing books)
- Light cleaning duties and using an iron or steamer to press donated clothes
- For coffee shops - operating coffee machines and clearing tables
- Ensure food hygiene (where applicable), health and safety and fire regulations are adhered to at all times

**Training & supervision**

All required training, including till operation, gift aid and health & safety will be provided.

**Knowledge & experience required**
- Some customer service experience would be advantageous
- Ability to remain calm while listening to a customer complaint
- Ability to handle cash
- Excellent communication skills
- Previous experience of working or volunteering in a retail environment desirable
- Ability to use electronic tills and devices

**Personal attributes**
- Passionate about St Helena
- Attention to detail
- Comfortable handling cash
- Excellent communication skills
- Personable and approachable
- Reliable, trustworthy and flexible to meet the demands of the business
- Team player with a friendly outlook

**Job Type**: Volunteer

Schedule:

- Monday to Friday
- Weekend availability

Work Location: In person

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