Branch Relationship Assistant

3 weeks ago

Edinburgh, United Kingdom Scottish Building Society Full time

Scottish Building Society is a mutual building society, which means we are owned by and run for our members. Although you may not have heard about us, we are the oldest remaining building society in the world. We started life in 1848 as the Edinburgh Investment Company. We help people save and buy their first and subsequent homes throughout their lives. We are a dedicated team focused on growing the Society whilst not losing sight of our values.

At the Scottish Building Society, our people are our most important asset - we couldn’t offer such a personalised service without them. We are connected into the communities our colleagues live and work in, and we strive to have a workforce that is representative of our members.

We are keen to recruit talented individuals who are interested in joining a company in which they can really make a difference. Our culture is friendly, open and inclusive where we actively encourage everyone to bring themselves to work. If you choose to join our team, you’ll find a great workplace and opportunities to develop and grow. We are currently on an exciting transformative journey, which the successful applicant would be part of.

**The Opportunity**

Reporting to the Manager of the Edinburgh Relationship Centres, a Member Relationship Assistant will deliver an exceptional personalised service, building relationships through regular contact and increasing awareness of our service offering to support growth and retention of existing members and acquisition of new members through online.

This role will be based onsite full time in our Edinburgh Relationship Centre.

**Key Responsibilities**

**Service**:

- Provision of excellent customer service by being the first point of contact and delivering an exceptional Front of House Experience.
- Actioning customer queries and requests.
- Building relationships and finding solutions.
- Process transactions including opening of new accounts, making sure all due diligence is followed in line with regulatory requirements.
- Efficient Inbound call answering to meet Society’s standards.
- Efficient Outbound calling to members as part of our Relationship strategy
- Continuous identification of service improvements both from own experience and from member feedback
- Being a Subject Matter Expert in those tasks aligned to each Centre of Excellence and support other colleagues with their knowledge.
- Accurate cash handling.
- Adherence to Relationship Centre security measures.
- Treat information with appropriate confidentiality and sensitivity.
- Actively promoting use of online service to members.
- Logging any customer complaints in line with the regulatory guidance and timescales and taking personal ownership for these and where required, forwarding to the relevant departments for investigation, proactive tracking of progress and relaying the outcome of the investigation to the customer and/or providing progress updates to the customer as appropriate.
- Account maintenance including transfers, cheque requests and Faster Payments, closing accounts and processing of Bond maturities.
- Power of attorney and deceased customers.
- Ensuring the relevant operating procedure manuals are reviewed in the first instance and updated as required and kept fit for purpose.

**Other**:

- General office duties.
- Dealing with incoming and outgoing mail
- Project work or testing as required.
- Participate in the training and mentoring of colleagues.
- Continuously develop and maintain your technical and professional knowledge and competence.

**Skills & Capabilities for the role**

**Qualifications**:

- Preferably educated to Higher Level or equivalent.

**Essential experience**:

- A minimum of 5 years in a face-to-face Customer Service role in a Branch environment.
- Previous experience working with Microsoft Office programmes.

**Desired experience**:

- Working within a Financial Services organisation
- Tenured experience working within a Customer Service environment.

**Behaviours**:

- Responsibility
- Collaboration
- Integrity
- Respect
- Wellbeing

**Essential skills**:

- Accuracy and attention to detail.
- Ability to work effectively in a team environment.
- Excellent numeric abilities.
- Good listening skills.
- Good verbal and written communication skills.
- Customer service orientation.
- Problem solving.
- Honesty and integrity.
- This list is not exhaustive and the post holder is expected to carry out any other tasks that are required to fulfil the needs of the role. Management may add or subtract from the list of duties in order to meet the need of the business as they see fit and as per the terms and conditions of contract._

**PLEASE DO NOT APPLY FOR THIS ROLE UNLESS YOU HAVE RECENT DEMONSTRABLE RELEVANT EXPERIENCE AND THE RIGHT TO WORK IN THE UK.**

**Please visit our website and click 'Privacy Policy' at the bottom of the page for further information on how we process your information, and your rights under GDPR.**

**Job Types**: F

  • Trade Counter Branch Assistant

    4 weeks ago

    Edinburgh, United Kingdom Stevenswood Ltd Full time

    Stevenswood are looking for an additional Branch Assistant at our Edinburgh trade counter due to continued growth. **Branch Assistant role**: The essence of what we do is to provide excellent service. Utilising good people skills and building solid connections with our customers, generating accurate quotations and orders using Window Designer, scheduling...

  • Branch Sales Manager

    4 weeks ago

    Edinburgh, United Kingdom Travis Perkins Full time

    BRAND NEW BRANCH OPENING Branch Sales Managers are an essential part of the Travis Perkins branch team and joining a BRAND NEW BRANCH you will be working closely with the Branch Manager to develop a sales strategy which focuses on proactive development of existing customers, lapsed customers and how to attract new ones in order to maximise profitable...

  • Branch Sales Manager

    4 weeks ago

    Edinburgh, United Kingdom Travis Perkins plc Full time

    BRAND NEW BRANCH OPENING Branch Sales Managers are an essential part of the Travis Perkins branch team and joining a BRAND NEW BRANCH you will be working closely with the Branch Manager to develop a sales strategy which focuses on proactive development of existing customers, lapsed customers and how to attract new ones in order to maximise profitable...

  • Branch Administrator

    1 month ago

    Edinburgh, United Kingdom Clockwork Removals & Storage Full time

    Clockwork Removals and Storage are looking for an experienced Branch Administrator to join our Edinburgh Branch. The ideal applicant will possess a polite and friendly manner, they will come across approachable and maintain a positive attitude, whilst also possessing the ability to remain calm and show resilience when faced with challenging situations. Our...

  • Marketing Lead, Branch Channel

    1 month ago

    Edinburgh, United Kingdom NatWest Group Full time

    Our people work differently depending on their jobs and needs. From hybrid working to flexible hours, we have plenty of options that help our people to thrive. This role is based in the United Kingdom and as such all normal working days must be carried out in the United Kingdom. Join us as a Marketing Lead for the Branch Channel - For a strategic and...

  • Customer Relationship Manager

    3 days ago

    Edinburgh, United Kingdom Investinwestlothian Full time

    Job Title: Customer Relationship Manager Company Name: Sales Recruit Scotland Ltd Location: Edinburgh Hours / Days Of Work: To be clarified Job Type: Full-Time Salary: From £25,000 to £30,000 Job Description: Based from the Edinburgh branch and part of the office team, your primary role will be to manage on-going relationships with the...

  • Dispensing Assistant

    4 weeks ago

    Edinburgh, United Kingdom M Farren Ltd Full time

    M Farren Pharmacy are a family run company with 15 branches throughout Scotland. We are currently recruiting for a qualified Dispenser or Dispensing assistant for our central Edinburgh branch. You will be expected to contribute to the safe and effective running of the dispensary as well as helping to maintain the high standard of customer service already...

  • Tprm Relationships Lead

    1 month ago

    Edinburgh, United Kingdom NatWest Group Full time

    Our people work differently depending on their jobs and needs. From hybrid working to flexible hours, we have plenty of options that help our people to thrive. This role is based in the United Kingdom and as such all normal working days must be carried out in the United Kingdom. Join us as our TPRM Relationships Lead - Take on a role where you’ll be the...

  • Sales Area Manager

    4 weeks ago

    Edinburgh, United Kingdom Travis Perkins plc Full time

    BRAND NEW BRANCH OPENING Branch Sales Managers are an essential part of the Travis Perkins branch team and joining a BRAND NEW BRANCH you will be working closely with the Branch Manager to develop a sales strategy which focuses on proactive development of existing customers, lapsed customers and how to attract new ones in order to maximise profitable...

  • Care Planner

    1 month ago

    Edinburgh, United Kingdom Appcastenterprise Full time

    **Job Title: Care Planner** **Location: Edinburgh** **Salary: £22,000pa** **Hours: Full time hours, Monday to Friday - 9am to 5pm (may include evenings & weekends)** **Life at Prestige**: People are at the very heart of Prestige, and we want to make life better for them. As a Care Planner you'll grow and develop in an exciting business that puts people at...

  • Care Planner

    1 month ago

    Edinburgh, United Kingdom Prestige Nursing + Care Full time

    **Job Title: Care Planner** **Location: Edinburgh** **Salary: £22,000pa** **Hours: Full time hours, Monday to Friday - 9am to 5pm (may include evenings & weekends)** We want to make life better for more people. If you are as passionate about quality as we are and you want a role where your skills will make a real difference, this is a great opportunity....

  • Care Planner

    1 month ago

    Edinburgh, United Kingdom Sodexo Full time

    Job Introduction We want to make life better for more people. If you are as passionate about quality as we are and you want a role where your skills will make a real difference, this is a great opportunity. You can help us to grow and develop in an exciting business that puts people front and centre of everything we do. Prestige Nursing & Care, part of the...

  • Care Planner

    1 month ago

    Edinburgh, United Kingdom Prestige Nursing + Care Full time

    **Job Title: Care Planner** **Location: Edinburgh** **Salary: £22,000pa** **Hours: Full time hours, Monday to Friday - 9am to 5pm (plus, paid on-call expectations)** **Life at Prestige**: People are at the very heart of Prestige, and we want to make life better for them. As a Care Planner you’ll grow and develop in an exciting business that puts people...

  • FLT / Warehouse Operative

    15 hours ago

    Edinburgh, United Kingdom Travis Perkins Full time

    Joining our friendly and hard working family as a Yard Sales Assistant, you'll be on the front line dealing with our customers that come into our yard. As part of the branch team, you will play a vital role in our continued success, providing a first class service. What will I be doing? Not one day is the same as the next in TP branch life, but here are...

  • Digital Assistant

    4 weeks ago

    Edinburgh, United Kingdom Reed Business Support Full time

    **Digital Assistant** **Based in Edinburgh** **£20,000 - £25,000 per annum + good benefits package** The company has an great business culture and pride themselves on the excellent service they have delivered to their customers for over 100 years. - 35 hours per week - Fully office based **Key responsibilities:** - Creating and printing orders of...

  • Mandarin Speaking Job-business Operations Assistant

    1 week ago

    Edinburgh, United Kingdom Project People Full time

    Business Assistant - Mandarin speaking Our client, a leading telecommunications company is looking for a well-organised individual to support its Edinburgh branch. Personal assistant to lab director and lab chief scientist and manage their diary, including coordinating and maintaining day to day administrative and secretarial service, handling travel...

  • Yard Sales Supervisor

    13 hours ago

    Edinburgh, United Kingdom Travis Perkins Full time

    BRAND NEW BRANCH OPENING Joining the Travis Perkins family at out BRAND NEW BRANCH IN EDINBURGH SIGHTHILL  as an Yard Sales Supervisor , you will ensure the safe and efficient running of our yard. You will also be responsible for leading and inspiring a team of Yard Assistants who are on the front line dealing with our customers that come into our...

  • Assistant Professor

    4 weeks ago

    Edinburgh, United Kingdom Ningbo University Full time

    We welcome applicants from Junior, Senior and Retired with no age limitation! All successful applicants can expect: - a one-off funding of 1 million RMB (~140K USD) for full time/ 0.5 million RMB (~70K USD) for part time for individual - weekly salaries starting from 15K RMB ~ 50K RMB (~2.5K to 70K USD) for individual * * Position: Positions are open at...

  • Trade Counter Assistant

    4 weeks ago

    Edinburgh, United Kingdom Pirtek Full time

    Ref: TRADE COUNTER ASSISTANT - EDINBURGH - Location: Edinburgh - **Contact **Pirtek Edinburgh **Name **Ben Jones **Salary **Competitive DOE **Address **40a Swanfield, Edinburgh EH6 5RX **Phone** 0131 554 1445 - We have a job opportunity at Pirtek Edinburgh. Pirtek are a nationwide network of hydraulic hose professionals, helping to keep businesses from...

  • Accounts Assistant

    3 weeks ago

    Edinburgh, United Kingdom Able Bridge Recruitment Ltd Full time

    The Company Able Bridge Recruitment are currently working with a leading employee owned business in the outskirts of Edinburgh city centre in the recruitment of an accounts assistant. Benefits include; Considerably higher than average holiday allowance. Bonus. Pension at 7% increasing to 10% when matching pension criteria. Share incentive/annual share...