Support Officer

6 months ago

Wandsworth, United Kingdom One Housing Group Full time

**Support Officer**
We are One Housing and we create places for people to call home and support them to live well. With a breadth of services and expertise to help people whatever their housing, care, or support needs. We are part of Riverside, a group of complementary businesses with a charitable housing association at its core. We believe in creating places that people can call home, supporting people to live well and building lasting homes and communities.

Our Mental Health team is vital to helping us deliver on this vision. We work to transform the life experience of people with mental health support needs. The support we provide is delivered in a range of settings (like supported housing, assessment centres and outreach) and our customers’ support needs can include psychosis, forensic and personality disorders.

**Join our Mental Health team as a Support Officer.**

We have spent the last 10 years designing our services to be fully psychologically informed. Most of our services have specialist therapeutic input and colleagues have access to specialised mental health training delivered by MH professionals. All our services provide regular reflective practice spaces to our colleagues to formulate complex cases and find constructive ways forward. All these measures make us the ideal partner for NHS trusts across London with whom we deliver several integrated services.

Thrale Road service is a truly integrated mental health and housing scheme. Residents live independently but are supported 24/7 by trained staff who enable them on their path to recovery. Our customers successfully move on to less supported settings or their own flats. We provide a place for people who have spent time in hospital to get well, make new friends, take ownership of their wellbeing and have greater independence.

We believe in providing care and support to our clients that will enable them to make informed decisions about their life that will increase their sense of wellbeing: this might be greater independence, better coping strategies or a richer network and sense of self achievement.

We offer you the chance to develop your own skills through regular line management supervision, reflective practice, access to a ten-day course on relevant mental health topics and working together with your specialist colleagues.
**The role**
We have a fantastic opportunity for someone to join us in the position of Support Officer in London.

**Salary**: £26,037 per annum
**Location**: Thrale Road, Wandsworth, London
**Hours**: 37.5 hours per week
**Shifts**: Rolling Rota - Early & Late shifts, 8am - 4pm, 2pm - 10pm. Sleep-ins are required, one in every 2 to 3 weekends.

Your responsibilities will include:

- Ensure the service is running at exceptionally high standard and meeting all the service specification.
- Undertaking key work sessions, support planning, completing risk assessments and needs reviews..
- Support to develop the necessary skills to live independently, and to access training, education, and work.
- Create an environment that promotes opportunities for customers to develop, learn and enable skills towards independence.
- Social inclusion activities
- Comply with all relevant policies & procedures, including but not limited to: Safeguarding, Health & Safety, Customer Care, Equality & Diversity, the Code of Conduct etc.

**What you will need succeed**
We are looking for someone who believes in working together as part of a team, who shares our values and who is committed to achieving positive outcomes for all of our customers.
- Have experience of working with vulnerable adults
- Be able to manage challenging behaviour and conflict.
- Possess a genuine passion of making a real difference in people’s lives.
- Have experience and knowledge of safeguarding legislation including ability to recognize safeguarding issues.
- Have knowledge of the Housing Sector and One Housing Group’s activities.
- Experience of undertaking customer assessments, support planning and key-working with a clear outcome focus
- Experience of promoting Equality & Diversity
- Strong time management skills and ability to prioritise workload
- Ability to communicate effectively in writing including the preparation of letters reports & file notes
- Ability to contribute to effective team working

**The offer**
- **Salary**:£26,037
- **Your holidays are important to us.** Take up to 28 days annual leave plus bank holidays.
- **Lean travel.** Spread the cost of your commute with a season ticket loans and our Cycle2Work scheme, open to all colleagues
- **Looking forward to your big bucket list trip?** You can buy or sell up to five days annual leave each year.
- **Get paid to do good.** We offer you two days off on full pay each year to volunteer in our communities.
- **Well done** With our colleague recognition programme you will know when you’ve done a #greatjob
- **Learning never stops.** One Academy, our innovative, in-house learning and developmen

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