Customer Service Administrator

2 weeks ago


Exeter, United Kingdom Momentum Security Recruitment Full time

**Control Room Operator / Customer Service Administrator**
**Shift pattern**:6 on/4 off (x2 earlies, x2 lates, x2 nights, 4 off)
**Location: Exeter EX1**
**Salary: £25,860 + overtime opportunities**

Do you have strong customer service skills with the ability to work in a fast paced control room environment?

Based in Exeter you will join a professional control room team at a state of the art 24/7 control room which monitors sites across the UK. If you have a strong work ethic with a passion for customer service and professionalism then this could be the role for you.

**Applicants should meet the following criteria**:

- Strong customer service skills
- Happy to work the following shift pattern: 6 on/4 off (x earlies, 2 lates, 2 nights, 4 off): X2 Earlies (0600-1400 & 0700-1500), X2 Lates ( 1400-2200 & 1500-2300), X2 Nights (2200-0600 & 2300-0700)
- Strong administration skills
- The ability to work under pressure in a professional manner

**Responsibilities**:

- You will work in a small team responsible for monitoring client premises across the UK.
- Operation of systems in a professional manner
- Operation of remote monitoring systems
- Respond to emergency situations in a professional manner
- Liaise with emergency services when required
- Respond and remain vigilant to threats and risks
- Produce written incident reports
- Manage crisis situations in a confident and calm manner
- Respond to general queries

Momentum - Security Recruitment Specialists
- Established as a Security Recruitment specialist Momentum Recruitment provide a quality focused recruitment service for the provision of permanent, contract & temporary staff across the EMEA region.

Momentum Security Recruitment covers the following markets.
- Corporate Security
- Security Guarding - Management & Operations
- Security Guarding - SIA licensed Officer & site personnel staff
- Retail Loss Prevention, Audit & Fraud
- Security Sales & Business Development
- Electronic Security
- Risk Management

**Job Types**: Full-time, Permanent

**Salary**: £25,860.00 per year

**Benefits**:

- Company events
- Company pension

Schedule:

- Day shift
- Night shift
- Weekend availability

Application question(s):

- Are you happy working earlys, lates and nights as detailed in the advert?

Shift availability:

- Night shift (required)
- Day shift (required)

Work Location: In person



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