Melia Connects Switchboard Operator

3 weeks ago

London, United Kingdom Reception Full time

**“The world is yours with Meliá”**

Joining Meliá is to embark on a journey without borders because the possibilities of growing and training here are endless. It is knowing that the world is yours and that you can work in many countries. And all with the feeling that you are part of a big family.

It means knowing that you have started one of the most exciting journeys of your life, a journey in which inspiration will always accompany you. Do you dare to be the owner of your professional career in an inspiring world?

**_
About the role, _**_Melia Connects_**_ _**_Switchboard Operator,_**_ what will I be doing_**_?_**
- Answer external and internal calls and process calls requested by guests, executives and employees of the hotel, following the procedures, standards and phraseology established for each department.
- Provide guests and clients with clear, complete and accurate information about telephone numbers, services and places of interest in the area, mainly promoting facilities and services run by the hotel.
- Provide the wake-up call service in a polite and efficient manner, ensuring names and numbers are dealt with accurately.
- Take messages for guests, executives and the various departments of the hotel when necessary, ensuring they are given in a precise and timely fashion.
- Immediately deal with requests for medical attention from guests and authorized hotel personnel, keeping the appropriate records for any subsequent clarification.
- Attend to client and guest complaints and problems, maintaining a calm and professional manner at times of pressure, ensuring client satisfaction within the hotel's policies and procedures. Communicate to the role's supervisor any situations or circumstances that could have a negative impact on guests' satisfaction or the image of the hotel.

(I understand that this is not an exhaustive description of my duties & this document is constantly changing & being updated)

**Because belonging to the great Meliá family is being VIP**

You will enjoy **My MeliáRewards** which is the exclusive loyalty program for our employees with exclusive benefits and advantages.

In addition, enjoy the **My MeliáBenefits** program: with flexible remuneration, exclusive discounts on a variety of products and services, active and healthy lifestyles, and charitable initiatives. Be as proud to belong to Meliá as we are of you ?

Our Benefits Package Includes:

- **Competitive Salary**:

- **Holidays**: 28 days’ holiday including 8 public holidays
- **Contributory pension scheme and Life Assurance**:

- **Discounted dental and health cover with HSF**:

- **Personal Development**: programs designed to support your career right from the start, with unlimited access to online learning platform
- **High street discounts: with Perks at Work**

**At Meliá we are all VIP** ?

Great professionals who make everyday life easier and exceptional. From the junior to the most senior, all of them have unique and important qualities that make working at Meliá an opportunity for constant growth and a passport to create your future wherever you want.

Our warmth, proximity and passion for what we do make working at Meliá an unforgettable experience, full of emotional moments and always with the feeling that you belong to a big family where we have people like you, **VIP** **People.

We are an equal opportunity employer and value diversity. We do not discriminate on the basis of disability, race, religion, age, or any other basis protected under federal, state, or local laws. We believe that diversity and inclusion among our teammates are critical to our success as a global company.

If you want to be “**Very Inspiring People**“, follow us on:
**INSTAGRAM** - **TWITTER** - **LINKEDIN** - **INDEED** - **GLASSDOOR**

INDFOH

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