Global Events Monitoring Operator

3 weeks ago

London, United Kingdom Mitie Full time

Mitie was founded in 1987, Mitie is the UK’s leading facilities management and professional services company, looking after a large, diverse, blue-chip customer base, from banks and retailers, to hospitals, schools and government offices. Mitie has over 77,000 people, 100+ office locations, and thousands of customers across the country, there’s no limit to what you can achieve if you work for us.

The GEM Operator is responsible for using best practices to identify, analyze, and support all incidents that are either impactful or potentially impactful to business, the brand and or employees. The GEM operator will work within the Global Security Operations Centre (GSOC) and will work closely with the Fusion Operations Team to monitor both upcoming and real-time events. The GEM operator will provide timely, relevant, accurate and well-written information to Global Security management and the wider business community. The position reports to the Fusion Operations Regional Lead.

**Responsibilities include but are not limited to**:

- The GEM Operator will use multiple internal and external resources to gather and manage information and intelligence about events that are occurring both domestically and internationally that may impact the client's people, assets or reputation.
- Using best practice techniques, the GEM Operator will conduct Open Source Research (OSR) to identify threats to the client's People, Assets and Reputation, maintaining awareness of regional political, economic, and security developments.
- The GEM Operator will create internal monitoring tasks for any upcoming/ongoing incident that has the potential to impact the client.
- The GEM Operator will review monitoring tasks on every shift cycle, take ownership of these tasks and using best practices, research the event. Updates will be provided in the task comments. If there are no updates, then that is also to be documented.
- The GEM Operator will communicate and disseminate information, using established communication vehicles, to key partners using best practices.
- The GEM Operator takes an active role in position related projects. The levels of responsibility will vary from consulting to owning projects based on the individual.
- The GEM Operator will compile senior management reporting on a weekly basis and ensure it is distributed in a timely manner. Significant updates are to be provided when requested.
- The GEM Operator will undertake comprehensive handovers with fellow operators. These are to be both written and verbal and are to be available for management review if required.
- The GEM Operator will escalate (without delay) critical event information to Shift Supervisors and GSOC EMEA Management.
- The GEM Operator will actively engage with Global Security Services (GSS) teams throughout the region. They will be primarily responsible for notifications of instances that may affect their offices and provide relevant updates, as required.
- During incidents, the GEM Operator is to proactively engage with the GSOC team to include Fusion Operations. They are to assist in researching and providing situational updates and are to gather specific critical information as directed (office population, traveler numbers etc.)
- The GEM Operator will remain current on GSOC operational systems usage and procedures and should be prepared to assist the wider team when required.

**Special Skills and Attributes include**:

- Advanced IT skills and proficiency.
- Excellent verbal and communication skills.
- Second language skills are desirable.
- Strong analytical and problem-solving skills.
- Self-motivated and able to work under mínimal supervision.
- Ability to work in a team environment.
- Ability to multi-task.
- Think through problems for logical solutions, and remain calm and professional under stress.
- Strong decision-making ability during both crisis and non-crisis situations.
- Able to work with highly confidential information.
- Must be able to speak clearly, give direction, and provide guidance to employees and security staff during emergencies.
- Able to work and communicate effectively with all levels of leadership.

**Desirable Experience and Qualifications**:

- Proficiency in English (speaking, listening, reading, and writing).
- Working in a SOC or intelligence capacity is preferred.
- Work and/or study experience across the region is desirable.
- Bachelor's degree in a related discipline (preferably Political Science, International Relations, International Security or cultural/social/regional studies) or equivalent verifiable and demonstratable experience.

**Role Specifications**:

- 12-hour shifts, 4 on, 4 off shift pattern working days, nights & weekends
- £17.74 p/hr
- Central London based, W1

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