Apprentice Appointments Co-ordinator

A vacancy has arisen for a Appointments Co-Ordinator within the Ophthalmology Dept admin and clerical department to support the service

Whilst this role is being advertised as a permanent position, there is an expectation that the successful applicant must complete all elements of the apprenticeship. Initially, the successful applicant will be placed on a fixed term apprenticeship contract for the duration of the programme. Upon completion of the apprenticeship and providing all additional milestones are met, the successful applicant will be issued a permanent contract.

Book and advise patients of appointment following agreed protocols

Ensure lists are booked to full capacity as per agreed template, making suggestions as to any modifications to ensure smooth running of clinic based demand

To assist in the production of waiting time statistics

First port of call for appointment queries, escalating any complaints to appropriate manager as required

Check in patients ensuring correct personal details are held in Cerner making any updates necessary to the records

Status appointments once complete ensuring any further actions are undertaken in line with the Trust’s Patient Access policy

Send out any relevant documentation to patients regarding their appointment and care

Liaise with other departments where necessary

Liaise with appropriate Medical Secretaries to resolve matters in relation to appointments

Rebook patients who have had to be cancelled, or who cannot make the date originally given to them in line with Trust policies and guidelines

Ensure documentation is completed and forwarded as necessary should patients appointment be cancelled

Receive and acknowledge incoming referral letters to service and liaise with Consultants as required

Ensure appointments are booked within diagnostic and government guidelines

There is an on-site car park and access to cycle to work schemes. There is access to onsite shops and a subsidised staff restaurant. Annual Leave starts at 27 days a year plus bank holidays.

All new colleagues can expect to receive a warm and friendly Wirral welcome from the very first time they make contact with us. We are described as “competent and caring staff” by our patients.

Wirral University Teaching Hospital NHS Foundation Trust is situated on The Wirral peninsula which has a stunning coastline and beautiful countryside surroundings, with great activities for its residents.

We are one of the largest and busiest acute Trusts in the North West of England, comprising of the Wirral’s only Emergency Department. We provide a high quality range of acute care services and employ over 6,000 staff, who serve a population of approximately 400,000 people across Wirral, Ellesmere Port, Neston, North Wales and the wider North West footprint.

We have approximately 855 beds trust-wide and our financial turnover is in excess of £337m.

The Wirral is easily accessible with excellent transport links including motorway, train, bus or ferry and within easy reach to the major cities of Liverpool, Chester and Manchester as well as neighbouring North Wales.

Please see Job overview & attached Job description for further information about the Appointments Co-Ordinator position available with WUTH.